topic Re: DNS_PROBE_FINISHED_NXDOMAIN in Pay Monthly

DNS_PROBE_FINISHED_NXDOMAIN

Mateus — Sun, 03 Feb 2019 15:40:22 GMT

I have a duel-sim phone. When connected using the O2 sim I can't access certain websites (e.g. theguardian.co.uk and theverge.com)

The error I get in Chrome is: DNS_PROBE_FINISHED_NXDOMAIN

When I use my EE sim, I don't have this problem.

Any ideas?
🤔

Re: DNS_PROBE_FINISHED_NXDOMAIN

MI5 — Sun, 03 Feb 2019 16:14:48 GMT

@Mateus we've had a few reported issues with DNS errors recently.

I suggest you report the issue to customer services for it to be investigated http://www.o2.co.uk/contactus

Re: DNS_PROBE_FINISHED_NXDOMAIN

jonsie — Sun, 03 Feb 2019 16:25:48 GMT

Have you had the age restriction removed?

Re: DNS_PROBE_FINISHED_NXDOMAIN

Mateus — Sun, 03 Feb 2019 16:52:29 GMT

I've just chatted with O2 support and they suggested it may be related to the age restrictions.

It'll take 24 hrs for this to be removed but why is The Guardian's site classed as 18+?!

I just tested going to a well known 18+ site (rhymes with corn nub) and that loaded fine!

Re: DNS_PROBE_FINISHED_NXDOMAIN

MI5 — Sun, 03 Feb 2019 17:01:01 GMT

I'm sure if you can get on there you don't have any restrictions on your account
As usual, O2 are denying any issues but just have a search through some of the recent posts and you'll see some random issues like yours.

Re: DNS_PROBE_FINISHED_NXDOMAIN

paulbacon — Sun, 03 Feb 2019 17:04:46 GMT

https://community.o2.co.uk/t5/Pay-Monthly/Nationwide-data-issue/td-p/1196351

My thread. And yes i get same error on Guardian site. Its not age restriction issues. If you had age restriction on, it redirects you to an o2 page anyway

Re: DNS_PROBE_FINISHED_NXDOMAIN

MI5 — Sun, 03 Feb 2019 17:09:07 GMT

Works on 3g.....

Re: DNS_PROBE_FINISHED_NXDOMAIN

Mateus — Sun, 03 Feb 2019 17:11:12 GMT

So it does!
3G is fine, 4G gives DNS error.

Re: DNS_PROBE_FINISHED_NXDOMAIN

MI5 — Sun, 03 Feb 2019 17:18:18 GMT

But there's no fault with O2
@Martin-O2 can you get someone interested in this issue please?

Re: DNS_PROBE_FINISHED_NXDOMAIN

paulbacon — Sun, 03 Feb 2019 17:21:23 GMT

@MI5 does it work on 4g for you?

Re: DNS_PROBE_FINISHED_NXDOMAIN

MI5 — Sun, 03 Feb 2019 17:30:27 GMT

@paulbacon wrote:
@MI5does it work on 4g for you?

No, only 3g or wifi.

Re: DNS_PROBE_FINISHED_NXDOMAIN

paulbacon — Sun, 03 Feb 2019 17:35:29 GMT

@MI5 wrote:
@paulbacon wrote:
@MI5does it work on 4g for you?
No, only 3g or wifi.

Thought as much. If you use the reddit app that is the only one that consistantly fails to load.

I suspect it is some DNS issue within their network. When ive had DNS issues with my ISP its similar symptoms

Re: DNS_PROBE_FINISHED_NXDOMAIN

paulbacon — Sun, 03 Feb 2019 17:46:56 GMT

Seems someone over on the giffgaff forum has taken note after several reports over there:

Hi all

Just wanted to jump in to let you know we have raised this when we first learnt of the issue. We are waiting to hear back on this and we will update when we know more.

Best regards Dez

Re: DNS_PROBE_FINISHED_NXDOMAIN

MI5 — Sun, 03 Feb 2019 17:52:54 GMT

Ironically, this forum is struggling on 4g too.

Re: DNS_PROBE_FINISHED_NXDOMAIN

paulbacon — Sun, 03 Feb 2019 17:58:19 GMT

@MI5 wrote:
Ironically, this forum is struggling on 4g too.

Took me ages to start my thread on 4G

ive reported my issue on the network app, basically just copied what i posted. Dunno if anyone actually reads it or its an automated test, but more it gets mentioned more they will have to take note

Re: DNS_PROBE_FINISHED_NXDOMAIN

Junior — Mon, 04 Feb 2019 01:24:47 GMT

I’m having same issues. Reddit won’t load, the BBC page won’t and believe it or not O2!!!! All work on 3G and WiFi. @EmilieT please can you raise this with the technical team please?

Re: DNS_PROBE_FINISHED_NXDOMAIN

a_hcir — Mon, 04 Feb 2019 10:08:30 GMT

Just flagging that I've got the same issue with Reddit/Guardian.

I have the adult site restriction removed since their web filter is awful (no, Nintendo's NUS download servers aren't an adult website, O2!) for at least a year.

Spinning up a VPN for a moment as a workaround, but it's not ideal 😕

Re: DNS_PROBE_FINISHED_NXDOMAIN

Mateus — Mon, 04 Feb 2019 11:37:47 GMT

I've just been told by O2 Support that there's a problem with the local mast. I live in York, where do you guys live?

Re: DNS_PROBE_FINISHED_NXDOMAIN

a_hcir — Mon, 04 Feb 2019 11:53:26 GMT

I'm in Staffordshire, I'd say whomever is attributing it to a mast issue at o2 is spinning a tale to get you off the phone.

Re: DNS_PROBE_FINISHED_NXDOMAIN

MI5 — Mon, 04 Feb 2019 11:57:56 GMT

Complete rubbish (as usual).
I've tagged @Martin-O2 a few times now so hopefully he is getting it looked at for us?