topic Re: OnePlus 5T screen burn in - need advice in Pay Monthly

OnePlus 5T screen burn in - need advice

Sedalin — Sat, 26 Jan 2019 12:44:41 GMT

Hi all,
I have a OnePlus 5T device. Phone is year old (so still under warranty) and I've just found out that there are areas of the screen where burn in occured (faded icons and bars visible on light backgrounds). I'm with O2 for many years now and had few different phones over years - none of them had that issue before and each and every of them has been used the same way as this one. Don't have any device insurance as never ever needed one - I've never broken a phone. Now I'm looking for advice as due to my work I am really unable to have no phone (sending for repair can take weeks) at all and loan non smartphones from O2 are of no use for me as I need maps and apps for work. Shall I just live with those marks on screen or anyone have any advice what else I could do/discuss with O2? The whole case is probably dead end as it's 'send for repair' or 'don't do it's and pay for phone with damaged screen' but maybe somebody smarter than me will have something to say...

Thanks

Re: OnePlus 5T screen burn in - need advice

Cleoriff — Sat, 26 Jan 2019 12:51:50 GMT

@Sedalin

I would NOT send it to O2 repairs. Your best bet, as it's still under warranty, is to contact One Plus in the UK

https://www.oneplus.com/uk/

Re: OnePlus 5T screen burn in - need advice

Sedalin — Sat, 26 Jan 2019 12:59:37 GMT

Thanks for warning me. Bad experience with O2 warranty repairs? I've never had to claim under warranty with them so genuinely curious.

I'm not sure if screen burns are covered under OnePlus warranty - and also phone is 1 year and 1 month old - I'm pretty sure OP warranty covers only period of one year - but may be wrong. Read it somewhere on their website but maybe it was specifically for Chinese versions not European. Need to double check.

Contacting and asking them is not going to hurt so I may give it a go. Looks like it's time ask around and sort myself a temporary phone...

Re: OnePlus 5T screen burn in - need advice

Anonymous — Sat, 26 Jan 2019 13:16:17 GMT

@Sedalin O2 repairs are notorious for bodging repairs or not actually repairing the device in the first place then quoting extortionate prices to so called fix them

Re: OnePlus 5T screen burn in - need advice

Sedalin — Sat, 26 Jan 2019 13:26:35 GMT

Good to know!

Re: OnePlus 5T screen burn in - need advice

Sedalin — Sat, 26 Jan 2019 13:27:16 GMT

@Anonymous - good to know! Thanks.

Re: OnePlus 5T screen burn in - need advice

liggerz87 — Sat, 26 Jan 2019 13:27:37 GMT

What you could do is buy a cheap android spare phone with maps and so on and use that then send your phone to either one plus or o2 it's up to you

Re: OnePlus 5T screen burn in - need advice

Cleoriff — Sat, 26 Jan 2019 13:32:19 GMT

@Sedalin

I repeat...do NOT send to O2 repairs. They have a poor reputation!

OnePlus give a 2 year warranty. (this is if bought directly from them...it doesn't state the warranty duration if bought through O2, though I would have thought it was the same?)

Warranty Policy

OnePlus phones purchased on oneplus.com come with a 2 year limited warranty, in compliance with EU consumer laws, starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers software, consumable items, or accessories even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.

https://www.oneplus.com/uk/privacy-and-legal

Re: OnePlus 5T screen burn in - need advice

Anonymous — Sat, 26 Jan 2019 13:35:28 GMT

@Sedalin You are welcome & welcome to the forum

Re: OnePlus 5T screen burn in - need advice

MI5 — Sat, 26 Jan 2019 14:09:15 GMT

Unfortunately one plus are as difficult to deal with as o2!

Re: OnePlus 5T screen burn in - need advice

Anonymous — Sat, 26 Jan 2019 14:13:56 GMT

@MI5 wrote:
Unfortunately one plus are as difficult to deal with as o2!

That’s unfortunate to find out. Do they use the same repairs people or are they in house?

Re: OnePlus 5T screen burn in - need advice

MI5 — Sat, 26 Jan 2019 14:35:41 GMT

It's customer service that's difficult.

Re: OnePlus 5T screen burn in - need advice

Sedalin — Sat, 26 Jan 2019 14:42:03 GMT

@MI5 - sounds like there's no easy (or even semi easy) thing I could do. I'll try to sort something out with OnePlus customer service but not counting on much help. Thanks for cheering up 😅

Re: OnePlus 5T screen burn in - need advice

MI5 — Sat, 26 Jan 2019 14:48:42 GMT

Best of luck mate..... I fear you will be needing it!

Re: OnePlus 5T screen burn in - need advice

Sedalin — Sat, 26 Jan 2019 15:06:45 GMT

Thanks. It's not end of the world, just a little bit annoying. I'll try to sort it out through OnePlus but I have a bad feeling about this too...

Re: OnePlus 5T screen burn in - need advice

MI5 — Sat, 26 Jan 2019 15:19:11 GMT

Let us know how you get on please.

Re: OnePlus 5T screen burn in - need advice

Sedalin — Sat, 26 Jan 2019 16:00:36 GMT

@MI5 sure thing mate. I'm going to make photos of screen tomorrow and contact OnePlus. Will get back once they reply.

Re: OnePlus 5T screen burn in - need advice

Bambino — Sat, 26 Jan 2019 16:05:53 GMT

@Sedalin Whatever the outcome from OnePlus, it couldn't be worse than what you'd get if you sent it off to O2 Repairs. A search of the forum would be ample proof of that. Good luck.:smileywink:

Re: OnePlus 5T screen burn in - need advice

Cleoriff — Sat, 26 Jan 2019 18:26:51 GMT

Best of luck @Sedalin

Going to OnePlus is certainly the lesser of two evils.

Re: OnePlus 5T screen burn in - need advice

pgn — Sat, 26 Jan 2019 18:43:15 GMT

@Cleoriff wrote:
Best of luck @Sedalin
Going to OnePlus is certainly the lesser of two evils.