topic Re: Contacting O2 in Pay Monthly

Contacting O2

SO — Fri, 11 Jan 2019 13:40:52 GMT

Hi,

I just upgraded my phone and realised that I don't really like the phone. I want to cancel the upgrade or exchange it for a different phone. I want to stay with O2, I read online I have 14 days to change my mind I just need to contact O2 customer support, problem is I don't know what my security answer is and I don't know how to change it so they can't do anything about it.

Help

Many thanks

Re: Contacting O2

Bambino — Fri, 11 Jan 2019 13:47:58 GMT

@SO We are all customers here. No one can help you with security questions and answers. You'll need to contact customer service. Maybe they can give you a hint that might jog your memory?

Edit: Either that, or take the phone into an O2 store and bring identification with you.

https://www.o2.co.uk/contactus

Re: Contacting O2

Cleoriff — Fri, 11 Jan 2019 13:47:41 GMT

Hi @SO

The change of mind policy is here

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If you ordered online or via phone you have to contact customer services. Dont worry about your security question...they will give you prompts.

https://www.o2.co.uk/contactus

Re: Contacting O2

EmilieT — Mon, 14 Jan 2019 11:00:07 GMT

Hi @SO, have you managed to get this all sorted since you last posted? Which exciting phone are you going to go for?