topic Re: No Delivery in Pay Monthly

No Delivery

JD_Walsh — Tue, 01 Jan 2019 07:08:15 GMT

Good morning all,

I ordered a new pay monthly phone on th 30th, I had an e-mail confirming this and then an e-mail confirming dispatch along with a tracking number and a delivery date of 31st. When I look up my previous orders it is saying it is complete but when I go to track with UK Mail the order number is incorrect. Nothing has been delivered as of yet and I'm quite concerned

Re: No Delivery

Cleoriff — Tue, 01 Jan 2019 08:10:35 GMT

Hi @JD_Walsh

If you have had a dispatch email you should be able to track your order..https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you can't then you need to take this up with customer services https://www.o2.co.uk/contactus

They open at 10am today.

Best of luck and happy new year...

Re: No Delivery

JD_Walsh — Tue, 01 Jan 2019 08:56:08 GMT

Thanks for the reply, unfortunately when I track the order it just says order is completed. The tracking number I have been given isn't working with UK Mail yet I have dispatch confirmation. Guess I'll wait til 10 to call CS

Re: No Delivery

Cleoriff — Tue, 01 Jan 2019 09:08:57 GMT

@JD_Walsh wrote:
Thanks for the reply, unfortunately when I track the order it just says order is completed. The tracking number I have been given isn't working with UK Mail yet I have dispatch confirmation. Guess I'll wait til 10 to call CS

Yes, let us know how you get on @JD_Walsh. Sometimes the UK mail site needs time to update itself so keep refreshing that as well.

Re: No Delivery

MI5 — Tue, 01 Jan 2019 10:16:35 GMT

The good news is that you have a tracking number which means it's in stock and left O2

Re: No Delivery

Marjo — Thu, 03 Jan 2019 11:39:53 GMT

Hi @JD_Walsh, let us know how you're getting on with your delivery and if everything went ok in the end?