topic Roaming not working in Portugal in Pay Monthly

Roaming not working in Portugal

JPerdi — Wed, 19 Dec 2018 12:27:27 GMT

I’m in Portugal for a week and I have no network reception. I’ve tried to manually select one of the operators here and have also changed the mobile date APN to mobile.o2.co.uk but nothing is working.

Re: Roaming not working in Portugal

Glory1 — Wed, 19 Dec 2018 12:59:04 GMT

Hi @JPerdi

Check that data roaming is switched on. If it is then I would contact Customer Services to check there isn't a roaming bar on your account

http://www.o2.co.uk/contactus

Other than the above I leave it to the more tech savvy members to offer any further suggestions.

Good luck and welcome to the forum

Re: Roaming not working in Portugal

Cleoriff — Wed, 19 Dec 2018 13:06:01 GMT

I think @JPerdi has done everything they can to enable roaming (as long as they have made sure it is switched on).

It sounds very much like a roaming bar, so they should contact customer services as per @Glory1's advice and ask them to check

All calls to CS are free ...so do that as soon as possible and good luck.

Re: Roaming not working in Portugal

JPerdi — Wed, 19 Dec 2018 13:32:13 GMT

@Glory1 @Cleoriff, hi guys!

Thanks for your suggestions! My roaming data was on and this was the reason why I was sort of panicking.

In the meantime, I used the O2 live chat and they were most helpful. They suggested that I reset the network settings and, after turning my phone back on, I could finally get reception. Go figure...

Anyways, I thought I would tell you for future reference. Thanks for your help!

Re: Roaming not working in Portugal

Cleoriff — Wed, 19 Dec 2018 13:40:14 GMT

@JPerdi

Very pleased you are sorted. Enjoy the rest of your time abroad.

PS, also impressed at how quickly you got through to Live chat, particularly when abroad.

We have had loads of complaints about long wait times. It must be your lucky day....

Re: Roaming not working in Portugal

Glory1 — Wed, 19 Dec 2018 15:01:55 GMT

Very pleased to hear you're sorted @JPerdi. Clearly live chat works better when you're out of the country then when you're in the UK.

Anyway have a great holiday.