topic Re: Account Name in Pay Monthly

Account Name

Eden11 — Mon, 10 Dec 2018 15:02:56 GMT

Hello,

My daughters O2 account is registered to my Mom's name as she originally opened my daughters contract. However, the payment of the phone is through my bank. I want to upgrade my daughters phone but I don't want to open another contract in my mom's name, how can I change the name to my own?

Re: Account Name

Bambino — Mon, 10 Dec 2018 15:07:46 GMT

@Eden11 The contract in your mom's name would have to be canceled, and any charges left on that contract paid off. You would then have to take the contract out in your name but you would be subject to a credit check, even though you're paying the bill at the moment.

Edit: You'd have to sort the transfer of the number with customer service.

Re: Account Name

MI5 — Mon, 10 Dec 2018 15:06:29 GMT

Hi @Eden11

It's not possible to just change the name. The account has to be started in the name required, this is so credit and identity checks can be preformed.

Re: Account Name

Eden11 — Mon, 10 Dec 2018 18:11:20 GMT

I plan to terminate the current contract, how do I open the new contract in my name?

Re: Account Name

MI5 — Mon, 10 Dec 2018 18:21:18 GMT

Either in store or online but we'd recommend in store as it's easier.

Re: Account Name

Eden11 — Mon, 10 Dec 2018 18:26:09 GMT

thankyou for the support

Re: Account Name

MI5 — Mon, 10 Dec 2018 18:58:23 GMT

You're welcome

Re: Account Name

gmarkj — Tue, 11 Dec 2018 09:16:39 GMT

If you want to keep the same number, then once the new contract is up and running you will need to call customer services with both yourself (as new contract) and your mum (as old contract) present.
She will then need to give permission for the number to be transferred to you.
If you don't want to keep the number then she will still need to close the contract down otherwise it will keep going and she will keep being billed...