topic Re: Call & text in Europe can you explain? in Pay Monthly

Call & text in Europe can you explain?

afoxy — Mon, 10 Dec 2018 17:29:20 GMT

Hi all I am currently living in France for work my contract is due for renew before I do so I am I need to know if I will get charge for calling French number (mobile/landline) while in France or will it be taken from my allowance? I am getting different answers when I call, if you look at this https://www.o2.co.uk/shop/international/using-phone-abroad my understanding is that it will part of my allowance. Thanks

Re: Call & text in Europe can you explain?

adamtemp64 — Mon, 10 Dec 2018 17:48:13 GMT

You’re right it is included but read the fair usage policy if residing abroad

https://www.o2.co.uk/termsandconditions/mobile/o2-consumer-fair-usage-policy

Re: Call & text in Europe can you explain?

MI5 — Mon, 10 Dec 2018 17:52:21 GMT

Depending on how long you are there you may get charges or disconnected as it designed for temporary holiday makers not permanent residents.

Re: Call & text in Europe can you explain?

madasaf1sh — Mon, 10 Dec 2018 22:13:31 GMT

This is the bit you need:

What to avoid: Using our services for the first time outside of the UK, using a large volume of your allowance (be that text, calls or data) in our Europe Zone (excluding the UK), or using our services and travelling within our Europe Zone (excluding the UK) for prolonged periods which don’t follow reasonable consumer holiday and travel patterns and behaviour. If you use our services outside the UK in our Europe Zone for 63 or more days in any four month period and you cannot demonstrate prevailing use and / or presence in the UK this is likely to be deemed to be an unfair use of our services. In such an event we will notify you and then after two weeks charges will apply (the “Surcharges”). For Pay Monthly and Pay As You Go customers the Surcharges are 0.6p/MB for data, 3.3p/minute for calls and 1p/text for texts. These charges will cease to apply if you can subsequently demonstrate prevailing use and / or presence in the UK.

Re: Call & text in Europe can you explain?

MI5 — Mon, 10 Dec 2018 22:17:34 GMT

@madasaf1sh wrote:
For Pay Monthly and Pay As You Go customers the Surcharges are 0.6p/MB for data, 3.3p/minute for calls and 1p/text for texts.

Still cheap enough though.