topic Re: Charges in Pay Monthly

Charges

Lirna — Mon, 10 Dec 2018 15:10:31 GMT

I gog my sim few days ago and bill is over £180 in services charged etf charged for what It’s my daughters phone she only 9 my bill is meant to be £25 not £180!!!! Shocking

Re: Charges

MI5 — Mon, 10 Dec 2018 15:12:37 GMT

@Lirna

Check this help https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/ba-p/968023

Re: Charges

Bambino — Mon, 10 Dec 2018 15:18:53 GMT

@Lirna Account and billing enquiries need to be taken up with customer service. We have no access to anyone else's account here.

Re: Charges

Lirna — Mon, 10 Dec 2018 15:26:01 GMT

@MI5 awwwww customer service did say a premium services charges like over 40 @Bambino just asking to see if anyone else had this thanks 😊c

Re: Charges

Bambino — Mon, 10 Dec 2018 15:34:17 GMT

@Lirna You can ask customer service to put a bar on calling premium rate numbers and charge to mobile on your daughter's phone.

Re: Charges

Lirna — Mon, 10 Dec 2018 15:37:33 GMT

@Bambino I didn’t know this the bill is 180 I can’t afford that 😭

Re: Charges

Bambino — Mon, 10 Dec 2018 15:45:17 GMT

@Lirna Take a look at this link too. It will give you some good advice: https://payforitsucks.co.uk

Re: Charges

Lirna — Mon, 10 Dec 2018 15:51:42 GMT

@Bambino thank you ❤️

Re: Charges

jonsie — Mon, 10 Dec 2018 16:04:53 GMT

Children have an awful knack of clicking on spurious links or buying games. At 9 years old I would have her on P&G.

Re: Charges

Anonymous — Mon, 10 Dec 2018 16:10:37 GMT

At 9 years old she should still be playing with dolls & not smartphones

Re: Charges

Lirna — Mon, 10 Dec 2018 17:00:04 GMT

I love how u shared your opinion ❤️But she my daughters I decide thanks enjoy your night

Re: Charges

Lirna — Mon, 10 Dec 2018 17:07:06 GMT

90% of kids have expensive phones
It’s 2018 no 1992 😂😭😂😂😂😂

Refund

Lirna — Mon, 10 Dec 2018 17:10:17 GMT

Premium service charges over 180 worth shocking I can’t pay all that I see these are scams

Re: Refund

Anonymous — Mon, 10 Dec 2018 17:12:59 GMT

How many more times are you going to post this? You need to get the scam company to refund you

Re: Charges

jonsie — Mon, 10 Dec 2018 17:15:12 GMT

They certainly do. My grandson has just smashed the screen on his iphone 8! He is 12 years old......

Re: Refund

Lirna — Mon, 10 Dec 2018 17:16:03 GMT

And I have no need to be rude I’m new and still learning if you can help don’t comment thanks hope yer nights good buy 😂😍

Re: Refund

jonsie — Mon, 10 Dec 2018 17:19:23 GMT

If you let us know the short code number which the texts are coming from we can tell you the number to call to to try and get a refund.

Re: Refund

Lirna — Mon, 10 Dec 2018 17:21:41 GMT

Thank you very much ❤️🇹🇭 I do appreciate it xx@jonsie

Re: Charges

Lirna — Mon, 10 Dec 2018 17:29:28 GMT

Again who cares about your opinion that you commented on nearly all my posts are u a wee bit lonely your rude now cant help then do us a favour and bolt I’ll gee ma wains what they want that’s my choice have a great night 🙄

Re: Charges

Lirna — Mon, 10 Dec 2018 17:34:29 GMT

Post to @Anonymous