topic Re: Compensation in Pay Monthly

Compensation

Amber1 — Fri, 07 Dec 2018 23:04:30 GMT

After the service provider has been down for a couple of days - I’ve been seeing a numerous amounts of people receive emails regarding getting compensation in the new year? From o2 themselves. Am I the only one who has received nothing regarding this? I tried to talk to an o2 guru who simply had no idea about this too. I hope they aren’t treating some people one way, and others the next because we’ve all been affected! Any ideas guys?

Re: Compensation

pgn — Fri, 07 Dec 2018 23:11:10 GMT

Check out message from @EmilieT here:

https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/td-p/1176516

Re: Compensation

Anonymous — Fri, 07 Dec 2018 23:21:31 GMT

@Amber1 Not everyone has received the message yet

Re: Compensation

Bambino — Fri, 07 Dec 2018 23:23:05 GMT

@Amber1 The service wasn't even down for 24 hours. Where did you get this 'couple of days' information?

Re: Compensation

jonsie — Fri, 07 Dec 2018 23:25:53 GMT

With 25 million messages to get out it isn't surprising I've received nothing yet, just as your good self hasn't @Amber1

Re: Compensation

Cleoriff — Fri, 07 Dec 2018 23:32:56 GMT

I don't think I will get anything, as I said before. Sim only seems to have been missed off the list....

Re: Compensation

Bambino — Fri, 07 Dec 2018 23:36:04 GMT

I'm sure sim only must be included in the Pay Monthly category, @Cleoriff, but seeing as how whatever is on offer is a pittance I wouldn't lose any sleep over it.:smileywink:

Re: Compensation

Anonymous — Fri, 07 Dec 2018 23:39:01 GMT

Only going to be a couple of quid at the most. Don’t know why folk think it’s going to be big

Re: Compensation

Amber1 — Fri, 07 Dec 2018 23:41:45 GMT

@Bambino My phones being messing up for the past week or so, and still buffering in and out of having service today. @Anonymous Fully appreciate it may be pennies, or even nothing but I haven’t even received an apology:/ seems weird to me how some have been treated and others have been left. Surely an automated email can be sent to all?

Re: Compensation

Anonymous — Fri, 07 Dec 2018 23:43:08 GMT

@Amber1 Think people are either getting automated messages or emails. Your turn will come.

Re: Compensation

jonsie — Fri, 07 Dec 2018 23:45:15 GMT

@Amber1 wrote:
@BambinoMy phones being messing up for the past week or so, and still buffering in and out of having service today. @Anonymous Fully appreciate it may be pennies, or even nothing but I haven’t even received an apology:/ seems weird to me how some have been treated and others have been left. Surely an automated email can be sent to all?

Everyone will get an apology and notice of compensaton whether Refresh contract or sim only.

I'm still waiting too....

Re: Compensation

Bambino — Fri, 07 Dec 2018 23:52:18 GMT

@Amber1 I'm sorry to hear your phone's been messing up, but if it was prior to yesterday, it's a different issue. If you keep having problems, either ask a question in the community, or call customer service and hopefully it can get resolved for you.

Re: Compensation

David3 — Fri, 07 Dec 2018 23:58:50 GMT

I am still having problems with my calls and everything no network have said before waiting for someone to contact me been waiting over a week now last past few days nothing again can't make calls or anything

Re: Compensation

David3 — Fri, 07 Dec 2018 23:59:59 GMT

Will try and chat to you tomorrow morning

Re: Compensation

Anonymous — Sat, 08 Dec 2018 00:00:17 GMT

@David3 No one from O2 will call you. You need to call customer service. There was a nationwide outage yesterday

Re: Compensation

Cleoriff — Sat, 08 Dec 2018 00:13:50 GMT

@Bambino wrote:
I'm sure sim only must be included in the Pay Monthly category, @Cleoriff, but seeing as how whatever is on offer is a pittance I wouldn't lose any sleep over it.:smileywink:

Not really bothered at all @Bambino as I wasn't affected. I was at home using WiFi. Thankfully not O2 Wifi (unlike @Glory1, who has no pc and uses O2 Wifi....)

Re: Compensation

jonsie — Sat, 08 Dec 2018 01:08:07 GMT

@Cleoriff wrote:
@Bambino wrote:
I'm sure sim only must be included in the Pay Monthly category, @Cleoriff, but seeing as how whatever is on offer is a pittance I wouldn't lose any sleep over it.:smileywink:

Not really bothered at all @Bambino as I wasn't affected. I was at home using WiFi. Thankfully not O2 Wifi (unlike @Glory1, who has no pc and uses O2 Wifi....)

It's definitely included

Re: Compensation

Mike_T — Sat, 08 Dec 2018 05:14:53 GMT

Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one place. Please use this thread for updates and to share your feedback.

Thanks,

The community team