topic Re: Free Tablet in Pay Monthly

Free Tablet

LandAgent — Fri, 07 Dec 2018 17:59:34 GMT

Just bought a new Hauwei which a free tablet was offered with the deal. The table has not arrived, phone arrived on Monday 3rd and no tablet, but order showing as complete. Do i need to do something to claim the tablet? Thank you

Re: Free Tablet

Cleoriff — Fri, 07 Dec 2018 18:12:30 GMT

Hi @LandAgent

All info here https://www.o2.co.uk/termsandconditions/rewards/free-huawei-t3-8-tablet-when-you-buy-the-huawei-mate-20-pro-or-huawei-p20-pro-terms-and-conditions

How to claim

Participants will need to go to the URL which will be listed on the leaflet they are provided when purchasing the Eligible Device. Once on the URL, Participants will need to enter their purchase and contact detail including IMEI and upload a copy of receipt (for consumer) or a receipt or dispatchers note (O2 Business consumer).
Participants can redeem the Free Gift 30 days after point of purchase from the URL on the leaflet.
Free Gift will be dispatched via UK Mail. You will get a notification via email on when you can expect your gift to be delivered to you. It may take up to 30 calendar days to be delivered from the date or ordering the Free Gift via the URL.
Participants have until the 23rd February 2019 to claim the Free Gift.

Re: Free Tablet

MI5 — Fri, 07 Dec 2018 18:16:13 GMT

The website to claim should go live tomorrow.
The URL is on a leaflet in your packaging.

Re: Free Tablet

LandAgent — Fri, 07 Dec 2018 18:21:36 GMT

Hi, thank you for this, but do you have to be a genious to find the leaflet? Just checked all dosc sent via email as ordered online and can't find anything 😞 I don't understand why o2 dangle a carrot and them make it so dificult to claim. In my common sense mind, they advertise it as free, when yoy place the order you would just expect that to be bundled in. I have been trying to call o2, but with the problems with the network over the last couple of day, it has been useless. If you can point me in the right direction of a leaflet, that may help in the meantime. Thank you for your time answering my query

Re: Free Tablet

LandAgent — Fri, 07 Dec 2018 18:26:15 GMT

Ah, just seen the reply with regard to the URL in the packaging, didn't really want to open this before giving to my daughter for Xmas, but will go do it now. Thank you so much for your time and efforts

Re: Free Tablet

MI5 — Fri, 07 Dec 2018 18:28:33 GMT

No problem, enjoy

Re: Free Tablet

Cleoriff — Fri, 07 Dec 2018 18:28:46 GMT

@LandAgent

No problem. Hope it all goes well for you

Re: Free Tablet

LandAgent — Fri, 07 Dec 2018 18:40:59 GMT

I've found the leaflet. Just providing some feedback with regard to this deal.

This should be made very clear from the point of sale, having checked the packaging i have found a leaflet along with two cards, business card size. Just entered the URL and unable to claim until 30 days after purchase. Now i do understand that some may withdraw from the contract before this time, but this should be BOLD and made much clearer throught the purchase process, such as a pop up message stating that you will receive details for claiming the tablet, along with your order AND claiming is not applicable until 30 days after purchase.I'm a littile disapointed with this and would hope that i will be sent a reminder email after the 30 day period 😞

Hope this is seen as constructive feedback.

Re: Free Tablet

jonsie — Fri, 07 Dec 2018 18:42:57 GMT

That seems fair comment to me.

Re: Free Tablet

Cleoriff — Fri, 07 Dec 2018 18:44:17 GMT

@LandAgent

I agree, though that part about the 30 days is shown in the link I gave and the section I posted.

Though, unless you read those before purchase you wouldn't have known..

Re: Free Tablet

MI5 — Fri, 07 Dec 2018 18:49:09 GMT

30 days does seem excessive though considering the cooling off period is 14 days.

Re: Free Tablet

LandAgent — Fri, 07 Dec 2018 18:56:05 GMT

I am a provider of services and sales and provide as much information as possible from launch of any sale or entering into any contract with a customer. I would have expected this to be flagged up at least twice, during the buying process, i would then have understood it and ensured i looked out for the wee cards in the packaging with the URL, these could easily have been disposed of with the packaging given that sales leaflets, etc. are common within anything received online, which i normally bin!

I just feel that this deal is misleading and consumers are not provided with the important information from the start.

Rant over and thanks again for your help, i found the URL thanks to you! Have a lovely Xmas

Re: Free Tablet

LandAgent — Fri, 07 Dec 2018 18:56:45 GMT

Totally agree!