topic Re: 02 network not working in Pay Monthly

02 network not working

Shannon12345 — Fri, 07 Dec 2018 14:48:15 GMT

Hi there I am writing to complain about yesterday’s network being down. This was a nightmare for me yesterday as I use my phone e mainly for work purposes therefore I was out of pocket and my boss was not happy about not being able to reach me. I have been told about compensation I’m just wondering how I go about this as this is totally unacceptable service from o2 considering I pay over £60 a month for a phone that I was unable to use yesterday.

Re: 02 network not working

Bambino — Fri, 07 Dec 2018 14:55:28 GMT

@Shannon12345 Are you on a business contract?

Re: 02 network not working

jonsie — Fri, 07 Dec 2018 15:16:35 GMT

You need to go through complaints : how to make a complaint.

Re: 02 network not working

MI5 — Fri, 07 Dec 2018 15:21:14 GMT

Compensation equivalent to 2 days worth of your bill will be paid automatically to anyone effected before the end of January.

Re: 02 network not working

Marjo — Mon, 10 Dec 2018 15:42:45 GMT

Hi @Shannon12345 and thanks for your comments earlier. We have an official topic about issues with the network so we're locking this thread to keep the conversation in one place. Please use this thread to find out our latest updates around the compensation, and to share your feedback.

Thanks,

The community team.