topic Re: Roaming not working in Pay Monthly

Roaming not working

Anonymous — Wed, 19 Jan 2022 14:13:50 GMT

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts?

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Re: Roaming not working

MI5 — Tue, 09 Aug 2022 13:33:54 GMT

Make sure you have disabled 4g in your phone settings and try a manual network search and choose a different network.
If using an iPhone, change your data apn to "mobile.o2.co.uk"

Community Manager edit: We now have a new roaming guide which should answer all your roaming questions -

Re: Roaming not working

jonsie — Sun, 31 Dec 2017 21:23:56 GMT

It does sound like an iPhone problem. If so you need to change the apn back when you return.

Re: Roaming not working

Martin-O2 — Wed, 03 Jan 2018 11:54:29 GMT

Hey @Anonymous are you still having issues with this?

Re: Roaming not working

Anonymous — Mon, 22 Apr 2019 12:29:00 GMT

All sorted. Thank you

Re: Roaming not working

Martin-O2 — Thu, 04 Jan 2018 11:12:16 GMT

Great to hear @Anonymous! Glad this was resolved for you.

Re: Roaming not working

MI5 — Thu, 04 Jan 2018 11:21:07 GMT

@Anonymous wrote:
All sorted. Thank you

Can you help others by saying exactly what your fix was please @Anonymous ?

Re: Roaming not working

Kez2018 — Tue, 08 May 2018 06:10:48 GMT

I had the same issue but fixed it by changing my data apn to mobile.o2.co.uk, just like it was advised on this thread. Thank you

Re: Roaming not working

MI5 — Tue, 08 May 2018 06:39:59 GMT

Good to hear

Re: Roaming not working

CorBlimey — Mon, 17 Sep 2018 14:37:27 GMT

Thank you. Unable to use data in France on my iphone SE, read this and changed my data apn to "mobile.o2.co.uk"
and hey presto! It now works. Merci

Re: Roaming not working

jonsie — Mon, 17 Sep 2018 16:30:22 GMT

Glad you are sorted. When you come home seak to customer service and ask them o change you to idata and then put your apn back to the correct setting.

Re: Roaming not working

Cleoriff — Mon, 17 Sep 2018 18:09:45 GMT

@CorBlimey wrote:
Thank you. Unable to use data in France on my iphone SE, read this and changed my data apn to "mobile.o2.co.uk"
and hey presto! It now works. Merci

Great news @CorBlimey

Re: Roaming not working

Roaming — Tue, 04 Dec 2018 09:33:29 GMT

I'm in France and the phone says Network not available. I'm using iPhone X.

Re: Roaming not working

Cleoriff — Tue, 04 Dec 2018 09:39:25 GMT

Hi @Roaming

Try a manual search for another network, also....Check your APN

If yours is idata.o2.co.uk change it to mobile.o2.co.uk (or vice versa).

Best of luck

Re: Roaming not working

MI5 — Tue, 04 Dec 2018 09:43:08 GMT

Reboot a few times too.

Re: Roaming not working

Roaming — Tue, 04 Dec 2018 10:09:59 GMT

Hi,

I disabled 4g
changed APN to mobile.o2.co.uk
rebooted twice
No luck 😞

Re: Roaming not working

Cleoriff — Tue, 04 Dec 2018 10:13:21 GMT

@Roaming

You could ring customer services and check if there is a roaming bar on your account. It's free to call

https://www.o2.co.uk/contactus

Re: Roaming not working

MI5 — Tue, 04 Dec 2018 10:30:00 GMT

Probably best to use live chat

Re: Roaming not working

Cleoriff — Tue, 04 Dec 2018 11:17:22 GMT

@MI5 wrote:
Probably best to use live chat

Ermmm yeah good idea. (Unless a phone can be borrowed)

Re: Roaming not working

jonsie — Tue, 04 Dec 2018 17:07:27 GMT

Live chat if you have Wi-Fi as a last resort. It's always best to call if you possibly can though even live chat should be competent enough to help with this.