topic O2 Refresh send back old phone in Pay Monthly

O2 Refresh send back old phone

Lux1 — Tue, 27 Nov 2018 07:29:41 GMT

Hi, I used o2 refresh to upgrade to an iPad Pro. I’ve received the iPad and am very happy so far. I’ve just received a envelope to return/recycle my old handset. Do I need to do this? I had three emails about the new contract, all three do not have the attachments to open...

I dropped my original iPhone 6 and have been using a secondhand 6 for the last year. It is now on its last legs and often doesn’t respond to touch. I was hoping I could sell it for something on eBay.

Re: O2 Refresh send back old phone

MI5 — Tue, 27 Nov 2018 07:47:11 GMT

@Lux1

If you have completed your 2 year refresh term, the phone is paid for and is yours to keep.

If, however, you used the phone against an early upgrade it must be returned, but they will be expecting your original phone in mint condition, or else you will be charged extra for the early upgrade.

Re: O2 Refresh send back old phone

Anonymous — Tue, 27 Nov 2018 08:26:49 GMT

Hi @Lux1 more on O2 Refresh here in my guide below

https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701

Re: O2 Refresh send back old phone

Lux1 — Tue, 27 Nov 2018 09:09:26 GMT

Just to clarify, i upgraded two months early from my non refresh ( normal 18 month ) contract. I’ve moved to a refresh contract, does this make a difference?

Re: O2 Refresh send back old phone

Anonymous — Tue, 27 Nov 2018 09:13:41 GMT

@Lux1 If you read my guide I linked to above it will state that with Refresh you have 2 credit agreements One for the device & one for the airtime. The bill gets produced then your money gets taken 14 days later

Re: O2 Refresh send back old phone

MI5 — Tue, 27 Nov 2018 09:40:53 GMT

In which case I assume you paid the early upgrade fee?
If so, the phone is yours to do with as you wish.

Re: O2 Refresh send back old phone

Lux1 — Tue, 27 Nov 2018 12:42:18 GMT

Yes just spoke to o2, the phone is mine to keep.

Re: O2 Refresh send back old phone

MI5 — Tue, 27 Nov 2018 12:47:09 GMT

For sure it is mate