topic Re: SSN was not recognised in Pay Monthly

SSN was not recognised

Vizioli — Tue, 27 Nov 2018 01:31:09 GMT

I have been trying to sim swap for the last 4 days, and it is not working. When it asks me to type my SSN whether through SMS or the form, I got the message that unfortunately it was not recognised.

Anyone facing something similar? Quite annoying.

Re: SSN was not recognised

jonsie — Tue, 27 Nov 2018 02:07:50 GMT

Are you putting the full sim number in?

You need to put 8944 in front of the number on the sim card.

Re: SSN was not recognised

MI5 — Tue, 27 Nov 2018 06:28:39 GMT

@Vizioli it's not uncommon for O2's sustsys to play up from time to time so if jonsie's suggestion doesn't help give customer service a call or pop into your local O2 shop.

http://www.o2.co.uk/contactus

Re: SSN was not recognised

Vizioli — Tue, 27 Nov 2018 10:34:46 GMT

Actually I tried with and without the first 6 digits (894...), and I just received the red signal.

I tried to call them, but no one was available. I am gonna try again tomorrow morning (maybe because I have been trying at nigh no one answered?)

Re: SSN was not recognised

MI5 — Tue, 27 Nov 2018 10:43:24 GMT

@Vizioli

Opening times

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