topic Re: I've got no order confirmation email in Pay Monthly

I've got no order confirmation email

IrmaLoureiro — Mon, 26 Nov 2018 18:59:08 GMT

Hello, I ordered a Samsung S9 Plus to pay monthly and o2 said in 24 they would send a confirmation email however I just received legal documents, do I have to sign them or what? And if I have to, how would I sign them by the computer. I would appreciate if anyone could help.

Re: I've got no order confirmation email

MI5 — Mon, 26 Nov 2018 19:01:57 GMT

Hi @IrmaLoureiro

All you need to do is open the links in the emails and this is your digital acceptance of the T&C's.

Your order won't progress until you do this.

Re: I've got no order confirmation email

IrmaLoureiro — Mon, 26 Nov 2018 19:04:19 GMT

So I just open the files attached to the emails?

Re: I've got no order confirmation email

MI5 — Mon, 26 Nov 2018 19:09:55 GMT

Yes, that's it

Re: I've got no order confirmation email

IrmaLoureiro — Mon, 26 Nov 2018 19:13:35 GMT

Thanks, a lot, I'll see if I get a confirmation email in the next 24 hours.

Re: I've got no order confirmation email

MI5 — Mon, 26 Nov 2018 19:18:58 GMT

You'll get confirmation but delivery will depend on stock availability.