topic Re: Leaving o2 in Pay Monthly

Leaving o2

Chaz — Sun, 25 Nov 2018 09:47:53 GMT

I up graded on 02 refresh last year if I pay off the phone balance does this mean I can end my contract and leave I can't make or receive calls at home so I want to find a network that WORKS

Re: Leaving o2

MI5 — Sun, 25 Nov 2018 09:51:01 GMT

Hi @Chaz

Just pay off the device plan and give 30 days notice to end the airtime. The phone is yours and you are free to go.

https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

Re: Leaving o2

Chaz — Sun, 25 Nov 2018 09:53:39 GMT

That's great thanks 😁

Re: Leaving o2

MI5 — Sun, 25 Nov 2018 09:54:54 GMT

You're welcome

Re: Leaving o2

Chaz — Sun, 25 Nov 2018 09:57:30 GMT

So sorry to bother you again but the link says you still pay for airtime plan is this just until your 30 days are up I don't want to end up paying 2 contracts

Re: Leaving o2

MI5 — Sun, 25 Nov 2018 10:23:34 GMT

Yes, that's just the final 30 days notice period.

Re: Leaving o2

Bambino — Sun, 25 Nov 2018 14:24:01 GMT

@Chaz Do not cancel any Direct Debit until you receive a final bill and that bill is zero. We have heard of many people getting into difficulty with their credit rating because of cancelling the DD too soon.

Re: Leaving o2

Chaz — Sun, 25 Nov 2018 14:51:20 GMT

That's great thanks spent half hour on chat all sorted got pac code 😁

Re: Leaving o2

Chaz — Sun, 25 Nov 2018 14:52:00 GMT

I wont thanks

Re: Leaving o2

MI5 — Sun, 25 Nov 2018 14:52:33 GMT

Glad you're sorted