topic Re: Data/whatsapp in Pay Monthly

Data/whatsapp

ARose — Thu, 22 Nov 2018 12:33:37 GMT

Hello, i don't know if anyone can help me but my phone is showing i have 4G but my data isn't working so i cannot get onto the internet, send imessages or use whatsapp...is this happening to nayone else or does anyone know how to help atall please? its been going in since 6:30 this morning!

Re: Data/whatsapp

Cleoriff — Thu, 22 Nov 2018 12:35:39 GMT

Hi @ARose

Try using 3G instead and see if that works?

Re: Data/whatsapp

ARose — Thu, 22 Nov 2018 12:39:03 GMT

Hiya,

It's not giving me the option to do that?

Re: Data/whatsapp

MI5 — Thu, 22 Nov 2018 12:40:20 GMT

Have you tried turning off and back on again?

Re: Data/whatsapp

ARose — Thu, 22 Nov 2018 12:43:06 GMT

Yeah I've done that three times, taken the sim out and put on airplane afew times. I phoned o2 earlier but the response I got was 'it is happening to people and we don't know why' and was told I would get a call back in an hour and have had nothing! that was at 10am!

Re: Data/whatsapp

MI5 — Thu, 22 Nov 2018 12:47:58 GMT

Well they never call back but if it is a network issue you’ll just have to hang on and see if you can find WiFi hotspots until it’s fixed.

Re: Data/whatsapp

adamtemp64 — Thu, 22 Nov 2018 12:53:24 GMT

@ARose was a thread about data issues in London where are you

Re: Data/whatsapp

adamtemp64 — Thu, 22 Nov 2018 12:55:15 GMT

@ARose In settings mobile data mobile data settings turn 4g off there it will then use 2g and 3G data

Re: Data/whatsapp

ARose — Thu, 22 Nov 2018 13:34:20 GMT

I'm in Tunbridge Wells...I think it may be working now! Thanks for everyones help!