topic 2 Contracts - change one phone number in Pay Monthly

2 Contracts - change one phone number

alauren — Wed, 21 Nov 2018 16:07:37 GMT

Hi,

Can anyone help me?

I have just taken a new contract out with O2. However, I also have another contract that ends in May 2019.

I'd like to keep my exsisting number and swap it to the new contract. I'd still like to keep the old contract but because I've swapped the number over to the new contract I'm happy for it to be allocated any random number.

Carphone warehouse have said if I take my number off my old contract and put it on my new one my old contract will auto close and I'll have to take the bill?

Is this right, what a stupid thing!! I want to keep both just move one number over.

Re: 2 Contracts - change one phone number

MI5 — Wed, 21 Nov 2018 16:13:07 GMT

Yes, what you have been told is correct.
Moving the number will cancel the contract immediately and generate the final bill with early exit costs.

Re: 2 Contracts - change one phone number

jonsie — Wed, 21 Nov 2018 16:21:24 GMT

Nope can't be done!

Well it can, obviously. But O2 'can't'.

Re: 2 Contracts - change one phone number

adamtemp64 — Wed, 21 Nov 2018 16:36:19 GMT

You can if all contracts on same network just put the number you want in the new phone ! I.e.swap sims between phones. Then do the number change when may 2019 contract comes to an end.
O2 do not care what phone you use as long as both connections are paid etc

Re: 2 Contracts - change one phone number

chrisymon — Wed, 21 Nov 2018 17:08:37 GMT

Be careful by swapping sims, not something that should be advised if insurance required on device If using 3rd party insurance proof of usge is required for that device and sim and when they do not match the claim can fail.!

Once you move a number from one contract to another it disconnects old account, and contract is then cancelled resulting in terms fees to be paid to next may.

Re: 2 Contracts - change one phone number

jonsie — Wed, 21 Nov 2018 17:12:45 GMT

Yes, good point about the insurance implications.

Re: 2 Contracts - change one phone number

Kurenka — Wed, 21 Nov 2018 18:47:06 GMT

I spoke to O2 a few days ago as my contract is up in January and for the phone I wanted their best upgrade deal over 2 years was going to cost me approx £1,200, while the best new contract (same phone, still with O2) I could get from elsewhere was going to be just £750 over 2 years, so it doesn't take a genius tro work out which option I'm going to go with. I asked if I could swap over these numbers immediately and I was told I could and continue to pay the 2 bills, I asked this several times to make sure my understanding was clear.
I have since purchased by new phone from elsewhere so if they try and hit me with early exit fees (big or small) I will be absolutely fuming as their Customer Service made zero mention of it.

Re: 2 Contracts - change one phone number

MI5 — Wed, 21 Nov 2018 19:17:13 GMT

I’d be prepared to fume.....

Re: 2 Contracts - change one phone number

MI5 — Wed, 21 Nov 2018 21:01:35 GMT

@chrisymon wrote:
Be careful by swapping sims, not something that should be advised if insurance required on device If using 3rd party insurance proof of usge is required for that device and sim and when they do not match the claim can fail.

Surely you’d just get proof of usage from the network that was being used?

Re: 2 Contracts - change one phone number

adamtemp64 — Thu, 22 Nov 2018 08:05:33 GMT

My bank mobile phone insurance only wants proof of purchase I do not need to give any more than that only o2 insurance requires the 2 to match firm memory

Re: 2 Contracts - change one phone number

alauren — Thu, 22 Nov 2018 09:52:57 GMT

I don't want to just swap the sims as my new contract has 30GB on data, and my old contract only has 5GB. In theory I could get my new number in May but I need more data.

I rang O2 last night, at first they explained that what I have been advised is correct.... However, there is a way that it can be done.

On my old contract with the number I want to retain I need to change the number. Then on my new contract I need to do a specific number change and request the number I want to keep. However, this will cost me £27.00

The man I spoke to was finishing his shift at 5pm, and said he would call back at 9am, still not had the call so thought I'd check whether anyone has heard of this before?

Worst comes to worse I'll just take on a new number but jusy would of rather retained mine.

Re: 2 Contracts - change one phone number

adamtemp64 — Thu, 22 Nov 2018 10:03:41 GMT

@alauren Not heard of the number retention fee etc let us know how it goes if they call back

Re: 2 Contracts - change one phone number

alauren — Thu, 22 Nov 2018 10:05:56 GMT

I know it seems strange doesn't it, and I'm concerned because I don't want to pay and it not work out. I'd rather discuss through live chat so I can be sure what they are saying, but that's not been working for days either.

I may give them a call soon, just hoped someone knew about this and that it will work out.

Re: 2 Contracts - change one phone number

adamtemp64 — Thu, 22 Nov 2018 10:08:21 GMT

Live chat will know less than a real person on the phone @alauren @EmilieT can you ask a guru about the advice given in the posts above re fee to retain number

Re: 2 Contracts - change one phone number

EmilieT — Thu, 22 Nov 2018 10:22:53 GMT

Hey @alauren and @adamtemp64, I'll see what information I can get on this on my end! As soon as I have more details I'll update you

Thanks everyone for the advice so far, and to the Community @alauren!

Re: 2 Contracts - change one phone number

EmilieT — Wed, 28 Nov 2018 10:45:19 GMT

Hi @alauren, I just heard back from our gurus and it sounds like the information you were given is correct However they'd like to have a look with you at your account more specifically so I'll send you a Private Message to get a few mroe details