topic Re: Refresh - Handing phone back in Pay Monthly

Refresh - Handing phone back

robj87 — Mon, 19 Nov 2018 09:42:19 GMT

Hey all,

Due my yearly upgrade on Wednesday, just had a few questions regarding my current handset.

I think I shall be doing the upgrade in store. Do I need the box and all original accesories when I hand the phone back to O2?

Will I be given time in store to transfer my data from one phone to the other?

Thanks in advance.

Re: Refresh - Handing phone back

adamtemp64 — Mon, 19 Nov 2018 09:46:10 GMT

@robj87 Only the phone required I would do a full backup first before getting to the store etc and then start the restore process on the free o2 Wi-Fi in store

That is how I have done mine in the past

Re: Refresh - Handing phone back

MI5 — Mon, 19 Nov 2018 09:51:11 GMT

I guess it depends on the store and how busy they are.
I did a phone to phone transfer on the last upgrade I did but it took a few mins, so if the store is busy, they may not allow you the time.

Re: Refresh - Handing phone back

robj87 — Mon, 19 Nov 2018 09:55:36 GMT

Thanks for the replies.

I am making the move from Android to iPhone, so would ideally use the Move to iOS app on my Android first, but would need both phones in my possession to do that.

Re: Refresh - Handing phone back

MI5 — Mon, 19 Nov 2018 09:59:43 GMT

You could use Samsung SmartSwitch and back up at home, then restore new phone from the backup.
It works for multiple phone across both iOS and Android.

Re: Refresh - Handing phone back

robj87 — Mon, 19 Nov 2018 10:20:02 GMT

So I can keep the charging brick? Nice.

I will give smart switch a look, as it is a Samsung I am switching from.

Should be a fairly simple process in store, getting a new handset, yeah?

Re: Refresh - Handing phone back

MI5 — Mon, 19 Nov 2018 10:26:00 GMT

Yeah, dead easy as long as they have your phone in stock.

There's a quick backup guide I did here https://community.o2.co.uk/t5/How-to-Guides/Backing-up-your-phone/bc-p/1114212

Re: Refresh - Handing phone back

robj87 — Mon, 19 Nov 2018 10:42:48 GMT

Thanks for the assistance.

Re: Refresh - Handing phone back

Anonymous — Mon, 19 Nov 2018 12:57:07 GMT

Easy as pie if they aren’t busy

Re: Refresh - Handing phone back

Bambino — Mon, 19 Nov 2018 13:30:59 GMT

@robj87 You also want to wipe your phone of all your personal data before handing it back. Here's how:

https://www.digitaltrends.com/mobile/how-to-wipe-your-android-phone-or-tablet/