topic Transferring mobile number in Pay Monthly

Transferring mobile number

Petrus — Thu, 08 Nov 2018 15:51:33 GMT

I have been advised to switch off the WiFi to enable number to be switched, is this at my router or on the new phone?

Re: Transferring mobile number

jonsie — Thu, 08 Nov 2018 15:56:29 GMT

Just switch off on your phone so you are using mobile data though I've never found it necessary to switch off WiFi for a number change before. Hope this wasn't live chat....

Re: Transferring mobile number

Anonymous — Thu, 08 Nov 2018 16:09:40 GMT

No need to switch off WiFi

Re: Transferring mobile number

Anonymous — Thu, 08 Nov 2018 17:25:20 GMT

@Petrus

Are you using an iPhone?

Go to Settings > Phone and update your number to your transferred number then switch the phone off and back on so that iMessage and Facetime update.

Re: Transferring mobile number

EmilieT — Fri, 09 Nov 2018 08:53:25 GMT

Good morning @Petrus, and welcome to our Community!

Did the advice above answer your question? How are you getting on with that number transfer?