topic Re: keeping same number when change contract in Pay Monthly

keeping same number when change contract

Andrea — Wed, 31 Oct 2018 10:28:50 GMT

Hi quick question, ive recently changed contrct within o2 and had a new sim which is now activated. i wanted to keep the same mob number and recently filled in a number tranfer form. Has anyone had experience with this and know how long it takes for the number to change? Any help would be appreciated thankyou

Re: keeping same number when change contract

MI5 — Wed, 31 Oct 2018 10:38:28 GMT

Best to call customer service on 202 and ask them to migrate your number.
There isn’t a form to do this.

Re: keeping same number when change contract

Anonymous — Wed, 31 Oct 2018 14:12:26 GMT

You know doubt know this already but it's worth saying.

Make sure your old SIM and contract isn't stopped before your number is transferred otherwise the risk is high you'll lose the number.

Re: keeping same number when change contract

EmilieT — Fri, 02 Nov 2018 11:34:56 GMT

Welcome to the forum, @Andrea

@Anonymous and @MI5 shared some good info above, please let us know if this answers your question or if you'd like some further help!