topic Re: o2 roaming not working abroad for Sim Only in Pay Monthly

o2 roaming not working abroad for Sim Only

kparsons97 — Mon, 29 Oct 2018 11:43:16 GMT

I cannot seem to get my o2 Eu zone to work abroad in Germany. It says roaming, but when I click on the internet says I am not connected to an internet server. This is the first time I have used this phone abroad since stopping the pay monthly and going to Sim only since paying off handset. Any help!?!

Re: o2 roaming not working abroad for Sim Only

Cleoriff — Mon, 29 Oct 2018 11:46:53 GMT

Hi @kparsons97

It sounds as if you may have a roaming bar applied to your acount. You need to ring customer services or use live chat to get it removed https://www.o2.co.uk/contactus

Re: o2 roaming not working abroad for Sim Only

MI5 — Mon, 29 Oct 2018 11:46:19 GMT

Apple?
Change your data APN to mobile.o2.co.uk

Re: o2 roaming not working abroad for Sim Only

Bambino — Mon, 29 Oct 2018 12:29:24 GMT

@kparsons97 If you're still abroad and cannot use your phone, you can call customer service for free from any phone on +44 800 032 1402.

Re: o2 roaming not working abroad for Sim Only

EmilieT — Tue, 30 Oct 2018 10:05:08 GMT

Hi @kparsons97, and welcome to the forum! Did you get a chance to try either of the above suggestions yet?