topic Re: Wi-Fi calling disappeared - Sony XZ1 in Pay Monthly

Wi-Fi calling disappeared - Sony XZ1

PeterB1 — Wed, 17 Oct 2018 14:22:10 GMT

Hi all,

Was expecting a call today - never came through. Wifi calling icon was up, but then tried to check voicemail and it didn't connect the call, so I restarted the phone.

Now the icon is gone - and the option to enable WiFi calling has disappeared from all menus. I've been using it fine for several months, so this is...weird.

Anyone have any ideas?

I've tried uninstalling and reinstalling My O2 based on a similar Samsung thread, but no joy. Now trying disabling and reenabling WiFi calling in my o2, but that will take up to 24/48 hours I guess.

Thanks in advance!

Re: Wi-Fi calling disappeared - Sony XZ1

MI5 — Wed, 17 Oct 2018 14:25:00 GMT

Have you tried rebooting your wifi router?

Re: Wi-Fi calling disappeared - Sony XZ1

PeterB1 — Wed, 17 Oct 2018 14:36:07 GMT

Just tried it now, no difference on the phone.

Its the fact that the options are completely gone from phone settings that's worrying me - like o2 has stopped supporting it. No system updates since September it seems, though latest 'sync' was this morning according to the phone update history.

Re: Wi-Fi calling disappeared - Sony XZ1

MI5 — Wed, 17 Oct 2018 14:39:43 GMT

No reason why they would stop supporting that phone that I can think of and certainly not heard anything.
Might be worth a call to customer service to check your account.

Re: Wi-Fi calling disappeared - Sony XZ1

PeterB1 — Wed, 17 Oct 2018 14:55:45 GMT

Will do, thanks.
Very strange to me that the options are just 'gone' from settings without a software update.

There is a new SIP Calling section in the settings that I don't remember from before, and quick google shows that that's a VOIP handling thing...needs username, password and server settings though, so seems a bit different.

Re: Wi-Fi calling disappeared - Sony XZ1

MI5 — Wed, 17 Oct 2018 14:59:00 GMT

Yeah that is something unrelated to O2 WiFi calling.

Re: Wi-Fi calling disappeared - Sony XZ1

GSB — Wed, 17 Oct 2018 16:54:12 GMT

I have exactly the same isue, but on a Samsung Galaxy S7 Edge.

I use wifi calling all the time as signal very bad in my location. Yesterday it was working, today it's not a and the menu option in the phone gone.

I have tried uninstalling and re-installing the my O2 app (saw this suggested in another thread). I have opted out and back in of wifi calling. Many phone restarts, had the sim out, no joy.

I spoke to someone at O2 who I think logged a ticket, but I called an hour later and they could not find it!

The second O2 person I spoke to said I was not the only person to report this today.

Re: Wi-Fi calling disappeared - Sony XZ1

liggerz87 — Wed, 17 Oct 2018 17:06:58 GMT

Try looking under settings and mobile network settings

Re: Wi-Fi calling disappeared - Sony XZ1

liggerz87 — Wed, 17 Oct 2018 17:08:31 GMT

Re: Wi-Fi calling disappeared - Sony XZ1

viridis — Wed, 17 Oct 2018 17:18:31 GMT

That's at least 5 different types of handsets I've seen this on now, something must be tripping something at O2s end.

Re: Wi-Fi calling disappeared - Sony XZ1

viridis — Wed, 17 Oct 2018 17:27:59 GMT

Just checked, also missing from
Galaxy Note9
Xperia XZ3

Re: Wi-Fi calling disappeared - Sony XZ1

jonsie — Wed, 17 Oct 2018 18:05:44 GMT

It's TuGoGate all over again!

Re: Wi-Fi calling disappeared - Sony XZ1

PeterB1 — Wed, 17 Oct 2018 18:22:07 GMT

Sorry (but also somewhat glad) to hear I'm not the only one afflicted - hopefully that means a fix will be coming very soon!

Didn't manage to call support myself yet - short of sticking my head out the window, I can't get a signal in my flat at all; think they might have built a faraday cage into the whole block. Will log a ticket tomorrow though.

Re: Wi-Fi calling disappeared - Sony XZ1

PeterB1 — Wed, 17 Oct 2018 18:24:26 GMT

@liggerz87 - no 4G calling option either for me.

Weirdly, when searching settings it thinks it can find VoLTE in mobile network settings - but going there doesn't show it. Searching for wifi calling (or variations thereof) turns up nothing at all.

Re: Wi-Fi calling disappeared - Sony XZ1

Cleoriff — Wed, 17 Oct 2018 18:33:56 GMT

@Martin-O2Have we any info on this? An explanation from O2 would be helpful?

Re: Wi-Fi calling disappeared - Sony XZ1

PeterB1 — Wed, 17 Oct 2018 18:58:42 GMT

Explanation would be very helpful - only bought this phone to be able to use WiFi calling with o2 when tugo went, as I've been with them for nearly 20 years...

Not doing it again, so next change will be to a new provider if this isn't fixed quickly.

Re: Wi-Fi calling disappeared - Sony XZ1

Anonymous — Wed, 17 Oct 2018 19:28:43 GMT

@jonsie wrote:
It's TuGoGate all over again!

tuGone ?

TuGo or not TuGo?

Re: Wi-Fi calling disappeared - Sony XZ1

viridis — Wed, 17 Oct 2018 20:02:40 GMT

@PeterB1 wrote:
@liggerz87- no 4G calling option either for me.

Weirdly, when searching settings it thinks it can find VoLTE in mobile network settings - but going there doesn't show it. Searching for wifi calling (or variations thereof) turns up nothing at all.

That's expected if not available at the network end, the device syncs available options based on if the option is allowed at a network level on power up or during a network sync.

Re: Wi-Fi calling disappeared - Sony XZ1

MI5 — Wed, 17 Oct 2018 20:13:35 GMT

I've lost it too now so must be a network wide issue.

Re: Wi-Fi calling disappeared - Sony XZ1

PeterB1 — Wed, 17 Oct 2018 21:15:33 GMT

Thanks for the update.

Not sure why this thread is marked as solved though...it isn't, and pretty sure I didn't misclick to say it was?

Edit: never mind, found option to unmark it in desktop view.