topic Re: delivery address different to billing address in Pay Monthly

delivery address different to billing address

danielle1998 — Mon, 08 Oct 2018 05:45:30 GMT

ive been trying to put on an order since 5.30pm yesterday for a samsung s9 referb in purple with 4gb data. my bank account is still registered to my previous address so I have changed my address on the system back to my old address so it will accept my card. i was then wanting the phone posted to my new address but now there is no option to do this. i already have a contract with you and just want to add another on, my living situation hasn't changed since i started my contract earlier this year so my card billing addrrss was still different and i didnt have any issues then. I work full time so unable to collect from store. please can you advise me on what to do. its ridiculous that all i want to do is add a 2nd contract and I'm unable to

Re: delivery address different to billing address

Bambino — Mon, 08 Oct 2018 06:04:59 GMT

@danielle1998 This is a customer community. You need to speak to customer service. Best time to call is 8-8.30 am to avoid a long wait on hold. https://www.o2.co.uk/contactus

Re: delivery address different to billing address

MI5 — Mon, 08 Oct 2018 07:25:24 GMT

Maybe update your card with your bank?
For obvious security reasons, your card details must match your delivery address.

Re: delivery address different to billing address

EmilieT — Wed, 10 Oct 2018 10:47:50 GMT

Hi @danielle1998, have you managed to place the order since you last posted? Any progress with the suggestions above?

to the forum!