topic Re: Sim only - 3 month refresh upgrade option. in Pay Monthly

Sim only - 3 month refresh upgrade option.

Connor — Thu, 04 Oct 2018 22:44:51 GMT

I have just got a sim only contract with o2 & it explains to me on the app that I am eligible to upgrade, so I go onto this option & it tells me this option to upgrade is only for the tarried of my SIM only contract I have just obtained over the last day of two.
I noticed that there is an option to upgrade to a handset after 3 months of loyal custom, I understand that trust needs to be established, I just want confirmation that I will have the option to upgrade to o2 refresh & add a device onto my current account with yourselves as I won't buy a new handset if this is the case.
Thankyou in advance.
Connor.

Re: Sim only - 3 month refresh upgrade option.

jonsie — Thu, 04 Oct 2018 22:53:21 GMT

The option to upgrade after 3 months is there when you take out a 12 month sim only and make on-time payments preferably by direct debit and take out a Refresh contract with mobile phone included.

A 30 day sim only is not eligible I'm afraid.

Re: Sim only - 3 month refresh upgrade option.

MI5 — Fri, 05 Oct 2018 05:53:09 GMT

@Connor Terms and conditions of 3 month upgrade are here https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and-conditions

Just ensure you comply and you'll be fine to add a handset.

Re: Sim only - 3 month refresh upgrade option.

Colin_Thames — Fri, 05 Oct 2018 10:02:42 GMT

Thanks MI5, I had been concidering swapping to sim only after my contract expired and the difference between 12 month and 30 day contract prices is huge, roughly double! I'd chatted yesterday morning with O2 and they couldn't point me to anything in writing about this 3 month option to upgrade (6 months in some cases, depending on credit scoring apparently), in which they will waive they will waive the remainder of the sim only contract if you upgrade with O2. Having this offer in writing is sooo helpful.

Except... that link isn't working. Maybe it's too long? Can you repost a bitly or shorter URL if possible? Thanks

Found it: http://bit.ly/2IDtMGF

Re: Sim only - 3 month refresh upgrade option.

MI5 — Fri, 05 Oct 2018 10:12:17 GMT

Just remember you must be upgrading to a refresh contract, directly with O2 though.

Re: Sim only - 3 month refresh upgrade option.

Colin_Thames — Fri, 05 Oct 2018 14:20:31 GMT

Thanks MI5, again this isn't something that either of the O2 agents mentioned, they just said I need to 'upgrade with O2'. No mention of it needing to be the Refresh plan. Even so, I think it's worth going for the 12 month sim only plan, even if I have to pay it off after 6 months if a new contract through a third party is significantly cheaper.

Re: Sim only - 3 month refresh upgrade option.

jonsie — Sat, 06 Oct 2018 00:39:05 GMT

Like I said.....

Re: Sim only - 3 month refresh upgrade option.

EmilieT — Tue, 09 Oct 2018 07:21:16 GMT

Hi @Connor, I was wondering if the replies above answered your question, or if you needed some further help?

Thanks @jonsie and @MI5 for the useful information

Re: Sim only - 3 month refresh upgrade option.

paul76 — Thu, 01 Nov 2018 13:54:00 GMT

yeah I was told 3 month when I signed up to a sim only 12 month deal now am been told 6 month what a joke