topic Early upgrade in Pay Monthly

Early upgrade

Anonymous1 — Wed, 03 Oct 2018 07:46:56 GMT

Hi guys.

Took out the early upgrade offer last year with o2 paying £26.00 extra month on top of normal bill.
I have decided not to upgrade this time and I contacted o2 who said as I won’t be upgrading I won’t have to pay this anymore so they said they’d cancel it for me. I now get a bill from them saying this £26 is now due and speaking to them online they’ve told me that I still have to pay it so I’m going round in circles.
I was sold the £26.00 last September as the early upgrade fee I’d have to pay a month but as I’m no longer upgrading do I have to pay this? I won’t be benefiting from the good or services and I’m getting really frustrated.
At the time of taking the contract out money was ok but this year the money situation has changed and it’s getting more expensive.
Can anyone help?

Re: Early upgrade

Anonymous — Wed, 03 Oct 2018 07:55:28 GMT

@Anonymous1 The early upgrade fee is non refundable. See my guide to Refresh

https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701

Guide to cancellation

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

How to get your pac

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

Re: Early upgrade

MI5 — Wed, 03 Oct 2018 08:19:28 GMT

There is no "extra" to pay on the early upgrade offer. It's all part of the tariff charge you chose. If you now choose not to upgrade youust keep paying the same tariff price unfortunately or pay off the rest of the device plan and change to a cheaper simo tariff.

Re: Early upgrade

Marjo — Thu, 04 Oct 2018 10:50:00 GMT

Hi @Anonymous1, welcome to our community! Did the above information explain things or do you need any further clarification on how early upgrades work? Let us know how you're getting on.