topic Re: Unlocking iPhone Without Working o2 SIM in Pay Monthly

Unlocking iPhone Without Working o2 SIM

JamesScott — Mon, 01 Oct 2018 20:04:45 GMT

Hi all,

Last Friday I ported my number from O2 to Voxi when my contract ended which went through very quickly. I then realised my iPhone 6s was locked to O2 so went into the MyO2 app and requested it be unlocked. Most of the features from the app have been removed so I can’t request the change again.

It’s been more than 72 hours and my phone is still locked. My number is no longer linked to O2, can it still be unlocked? I’m not actually able to receive any texts as I don’t have a spare phone so I’m hoping O2 email me rather than text me.

Re: Unlocking iPhone Without Working o2 SIM

Anonymous — Mon, 01 Oct 2018 20:11:03 GMT

@JamesScott I will tag our community admin @Marjo @EmilieT to see if they can help but O2 will not email you likely

Re: Unlocking iPhone Without Working o2 SIM

MI5 — Mon, 01 Oct 2018 20:11:09 GMT

Check the help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131 but I'll also tag our community team to help as there have been some issues lately @Marjo @EmilieT @Martin-O2

Re: Unlocking iPhone Without Working o2 SIM

JamesScott — Mon, 01 Oct 2018 20:32:20 GMT

Thanks for that, I read it about 10 times before posting and have done everything it said. Still no luck! 🙁

Re: Unlocking iPhone Without Working o2 SIM

MI5 — Mon, 01 Oct 2018 20:33:43 GMT

As you've already submitted the request, our community team may be able to escalate it for you.
One of them will contact you tomorrow.

Re: Unlocking iPhone Without Working o2 SIM

Marjo — Wed, 03 Oct 2018 08:26:57 GMT

Any luck with your unlock yet @JamesScott? If you're still waiting and you've done all the required process (non-O2 SIM in the phone, connect to wi-fi, login with your Apple ID) but it hasn't worked, we can check on our end for you what the delay might be.

Re: Unlocking iPhone Without Working o2 SIM

JamesScott — Wed, 03 Oct 2018 11:14:56 GMT

Just tried it and it’s worked, thanks so much everyone. Back in the 21st Century!

Key takeaway from this is that you don’t need a working o2 sim or phone number in order to unlock an iPhone.

Re: Unlocking iPhone Without Working o2 SIM

MI5 — Wed, 03 Oct 2018 11:18:16 GMT

Not needed for any phone to unlock provided it has been used recently on the O2 network.

Re: Unlocking iPhone Without Working o2 SIM

Marjo — Wed, 03 Oct 2018 11:59:56 GMT

Perfect! Glad to hear it's sorted for you @JamesScott and thanks a lot for coming back to give us an update.