topic Re: Unable to use trade O2 refresh in Pay Monthly

Unable to use trade O2 refresh

ToneMCFC — Sat, 15 Sep 2018 20:28:33 GMT

Hi, been told for the fifth time today from O2 online chat that the system is down for trading in using O2 Refresh which I could start today. Anyone having the same problem? I’m trying to refresh and trade in my iPhone 8 for an X or Xs...

Re: Unable to use trade O2 refresh

MI5 — Sat, 15 Sep 2018 20:31:09 GMT

Probably can't cope with demand 😎

Re: Unable to use trade O2 refresh

ToneMCFC — Sat, 15 Sep 2018 20:33:00 GMT

They said they have an error on the system, I think they’ve blocked it for Refresh, can’t even trade refresh online, there is no option, only an option to recycle or keep phone.

Re: Unable to use trade O2 refresh

Anonymous — Sat, 15 Sep 2018 20:51:07 GMT

Live chat have no idea & I wouldn’t listen. Try calling customer service or doing it through your local store

Re: Unable to use trade O2 refresh

ToneMCFC — Sat, 15 Sep 2018 20:55:40 GMT

Thanks will do

Re: Unable to use trade O2 refresh

ToneMCFC — Sat, 15 Sep 2018 21:08:10 GMT

Just seems strange can’t do it online either

Re: Unable to use trade O2 refresh

jonsie — Sat, 15 Sep 2018 21:18:33 GMT

@Anonymous wrote:
Live chat have no idea & I wouldn’t listen. Try calling customer service or doing it through your local store

Can't listen to live chat....not that you would want to.....

Re: Unable to use trade O2 refresh

Anonymous — Sat, 15 Sep 2018 22:14:41 GMT

You are welcome