topic Re: Resetting call status in Pay Monthly

Resetting call status

Kip — Tue, 04 Sep 2018 13:33:01 GMT

How long should it take to turn off voicemail using dial 1760. is this instantaneous or should I wait 24 hours before my request is actioned?

Re: Resetting call status

Cleoriff — Tue, 04 Sep 2018 13:36:14 GMT

Hi @Kip

It's usually instant. When you turn off its off. Turning back on again is also instant

Help thread here https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

If this isn't happening then you need to contac customer services and ask them to reset your account

https://www.o2.co.uk/contactus

Re: Resetting call status

Kip — Tue, 04 Sep 2018 13:38:33 GMT

Thanks Kudos will try again

Re: Resetting call status

MI5 — Tue, 04 Sep 2018 13:51:19 GMT

If you're getting an error it could be because of wifi calling being enabled so go into your MyO2 and turn off wifi calling under the device settings and try again.
If using wifi calling you can turn it back on again afterwards.

Re: Resetting call status

EmilieT — Wed, 05 Sep 2018 09:02:05 GMT

Hi @Kip, any luck turning your voicemail off? Please do let us know how you're getting on with this, and if you need any additional advice at all

Re: Resetting call status

Kip — Wed, 05 Sep 2018 09:17:29 GMT

Hi Emilie
My original purpose was to extend my ringtone time.,so I thought switching off voicemail would work. It didn't make any difference. My attempts using the **61etc code gave an error message of invalid mmi code. I then contacted O2 support who said they would sort it and extend my ringtone time to 30 secs. It has not worked even though 24 hours has passed.
Any thoughts?

Re: Resetting call status

MI5 — Wed, 05 Sep 2018 09:26:52 GMT

As above, disable wifi calling in your MyO2 first.

Re: Resetting call status

EmilieT — Fri, 14 Sep 2018 14:26:09 GMT

Hi @Kip, I was wondering if you got a chance to try again, disabling wifi calling in your MyO2 first as @MI5suggested?

Re: Resetting call status

Kip — Fri, 14 Sep 2018 15:39:42 GMT

Disabling WiFi calling worked a treat. Thanks @MI5

Re: Resetting call status

MI5 — Fri, 14 Sep 2018 15:41:54 GMT

Pleased to hear it