topic Re: Sim Network Puk code in Pay Monthly

Sim Network Puk code

Simnetworkpuk — Mon, 10 Sep 2018 16:48:14 GMT

Hi i am trying to unlock my Samsung S6 phone from O2 UK so i can put in a Vodafone Irish Sim Card.
When i install the Vodafone Sim Card, the Phone asks for the Sim Network PUK Code as the phone is locked to O2UK.
I have the sim card puk code which is not the same ask the Sim Card PUK.
I have also recieved the unlatch code.
But the first step is the Sim Network PUK code which i am struggling to get any help from O2 UK
Has anyone any idea how to get the Network PUK?

Re: Sim Network Puk code

Anonymous — Mon, 10 Sep 2018 17:21:36 GMT

Hi @Simnetworkpuk read this guide to unlocking your phone

https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network

Re: Sim Network Puk code

Simnetworkpuk — Mon, 10 Sep 2018 17:34:46 GMT

What i need is the Sim Network PUK code
The above from O2 will not provide me with this.

I have previously done the above link, which after much effort i recieved the unlatch code.

But before i can use the unlatch code, i need the Sim Network PUK (Not Sim Card PUK)

I have tried O2 chat many times with zero joy.

Re: Sim Network Puk code

Anonymous — Mon, 10 Sep 2018 18:23:15 GMT

@Simnetworkpuk Try calling O2 then, don’t use chat

https://www.o2.co.uk/contactus

Re: Sim Network Puk code

Cleoriff — Mon, 10 Sep 2018 18:47:14 GMT

Usually your PUK Code can be found in My O2 http://www.o2.co.uk/myo2

Go to My device then device details.....

Re: Sim Network Puk code

Simnetworkpuk — Mon, 10 Sep 2018 19:15:34 GMT

The Sim Network PUK ( or PIN) is not the same as the Sim Card PUK
O2 will provide the Sim Card PUK, but not the Sim Network PUK (or PIN) which i need before i can proceed.
I have googled this problem in relation to O2 and everyone has the same stumbling block, but there never seems to be a solution

Re: Sim Network Puk code

Simnetworkpuk — Mon, 10 Sep 2018 19:17:01 GMT

I am not lucking for the PUK code, i Need the Sim Network Unlock PIN

Re: Sim Network Puk code

MI5 — Mon, 10 Sep 2018 19:24:33 GMT

O2 phones are not SIM pin locked, but the default SIM pin is 0000

Re: Sim Network Puk code

Cleoriff — Mon, 10 Sep 2018 19:39:41 GMT

@Simnetworkpuk wrote:
I am not lucking for the PUK code, i Need the Sim Network Unlock PIN

Well the title of your post included PUK code hence my answer @Simnetworkpuk

Re: Sim Network Puk code

Anonymous — Mon, 10 Sep 2018 19:45:54 GMT

Well apparently what we are saying isn’t what the OP is looking for so hence my saying contact customer service

Re: Sim Network Puk code

EmilieT — Wed, 12 Sep 2018 08:56:19 GMT

Hi @Simnetworkpuk, how are you getting on with this? Have you managed to get what you needed in the end?

Re: Sim Network Puk code

Simnetworkpuk — Wed, 12 Sep 2018 10:20:55 GMT

Hi EmilieT,

Still not solved.

Just to be clear i have checked again and the phone has the following displayed;

Sim Network Pin Blocked, enter Sim Network PUK Code.

I have the Sim Card PUK code and have also recieved an unlatch code from O2, But i need the Sim Network PUK code before i can proceed.

Re: Sim Network Puk code

MI5 — Wed, 12 Sep 2018 10:28:32 GMT

Sounds to me like your phone is blocked due to too many incorrect attempts to unlock it.
If so, you'll never get the NCK off O2 as they don't know what you're talking about. A mobile repair shop or market stall might be your only option.

Re: Sim Network Puk code

Simnetworkpuk — Wed, 12 Sep 2018 11:07:32 GMT

When i put an O2 sim card back in, it works. The phone is blocked to Non O2 sim cards. (O2 is fine)
I went to a phone repair shop and got the following;

Sim NETWORK PUK needed, not the Sim CARD PUK

NETWORK PUK needed to register unlock code.

Phone has been blocked for unlock.

This has to be got from Network carrier. I.e O2

This is the last time i will ever have a phone locked to a network, not worth it.

Re: Sim Network Puk code

Anonymous — Wed, 12 Sep 2018 11:14:23 GMT

All new phones from o2 will comes unlocked

Re: Sim Network Puk code

Simnetworkpuk — Wed, 12 Sep 2018 11:41:28 GMT

My phone was bought in December 2016

Re: Sim Network Puk code

Anonymous — Wed, 12 Sep 2018 13:36:55 GMT

In that case your phone will still be locked to o2 & will need to be unblocked as per the advice above

Re: Sim Network Puk code

Simnetworkpuk — Wed, 12 Sep 2018 15:16:21 GMT

Lovemyphone

I understand the phone is still locked to O2 and i have followed the above links, but they only provide the Sim CARD Puk code and the unlatch code. (Both 8 digit numbers)

The above advice/links does not answer how to get the Sim NETWORK Puk

I need the Sim Network Puk code before i can proceed and O2 need to provide this, but they are playing dumb when i contact them.

Re: Sim Network Puk code

Anonymous — Wed, 12 Sep 2018 16:13:14 GMT

I’ve offered you lots of advice here, you have been advised to visit a mobile repair shop or stall if O2 don’t give it to you

Re: Sim Network Puk code

MI5 — Wed, 12 Sep 2018 19:57:16 GMT

It’s blocked as I said above due to too many incorrect unlock attempts.
It’s useless on anything but o2 unless you can get a phone shop to unblock it.