topic Re: Unable to call one number in Pay Monthly

Unable to call one number

Saintsman — Tue, 11 Sep 2018 20:44:29 GMT

I cam unable to make a call to one number.
I can send a text message to the number.
Other people can call the number.
I receive invalid number message
What can I do to fix this

Re: Unable to call one number

Cleoriff — Tue, 11 Sep 2018 21:00:17 GMT

Hi @Saintsman

Are you sure the contact is actually receiving your texts? If you are getting an invalid number message it sounds as if the phone may have been disconnected....or blocked you as a sender

You could try deleting the number and then re-adding it...Reboot your phone

Best of luck and welcome to the forum

Re: Unable to call one number

Saintsman — Tue, 11 Sep 2018 21:30:27 GMT

Hi @Cleoriff thanks for the feedback.
Definitely receiving the text, number belongs to my wife. Lol.
Brand new phone and sim in her phone.
I will try deleting the number and re-add it.
Will post the outcome.

Re: Unable to call one number

Saintsman — Tue, 11 Sep 2018 21:38:44 GMT

Hi @Cleoriff
Deleted number, rebooted phone, added number back.
Still no success. Can WhatsApp and send texts but not dial the number. Still invalid number.

Re: Unable to call one number

Cleoriff — Tue, 11 Sep 2018 22:00:29 GMT

Well I'm stumped. Unless you need a new sim?

Rather similar to my experience at the weekend. Though it was texts from my husband I couldn't receive.

He could call me but texts weren't getting through, even when he sat next to me.

However an hour later they all came through in a mad rush....9 of them so I put it down to network congestion.

I did think she may have inadvertently blocked your number.....you could look at that...though you are still are able to text her. Worth a look though?

Are you calling her from your contacts or just dialling the number from your keypad?. Try adding +44 before her number in contacts is the only other thing I can suggest...

Re: Unable to call one number

jonsie — Wed, 12 Sep 2018 01:32:35 GMT

Definitely be looking at her phone. Go int call settings. then message setting to check which numbers she has blocked or set to auto reject or other wording

Re: Unable to call one number

MI5 — Wed, 12 Sep 2018 04:40:34 GMT

Ask your wife to open your contact details on her phone and check if she has accidentally blocked your number.

Re: Unable to call one number

EmilieT — Wed, 12 Sep 2018 10:47:04 GMT

Welcome to the forum, @Saintsman Any luck with the latest suggestions our members have shared above? Please do let us know how you get on with this!

Re: Unable to call one number

Saintsman — Wed, 12 Sep 2018 16:22:04 GMT

Good suggestions regarding checking if she had blocked me,(wouldn't be the first time 😂).
Have checked and I am not blocked on her phone. She receives my messages and WhatsApp calls.
I am at a loss, might have to talk direct to O2. 🙄

Re: Unable to call one number

Cleoriff — Wed, 12 Sep 2018 17:26:55 GMT

They willprobably suggest a new sim @Saintsman

Re: Unable to call one number

Saintsman — Wed, 12 Sep 2018 17:53:58 GMT

@Cleoriff you are probably correct in what you say about O2.
I really cannot understand why a new SIM would fix the problem, as I can call any other number.

Re: Unable to call one number

Saintsman — Thu, 13 Sep 2018 18:38:58 GMT

So, I spent over half an hour on chat with 2nd line guru yesterday.
They were also unable to resolve my problem. They referred my problem to technical engineer, I was told they will contact me.
Lo and behold, a miracle has happened, I can phone my wife now, without any further contact from O2.
Thanks for all your help.

Re: Unable to call one number

Cleoriff — Thu, 13 Sep 2018 19:15:15 GMT

Well that's a magic trick and a half @Saintsman

No idea what happened but really pleased it's sorted ....