topic Text Issue in Pay Monthly

Text Issue

Cleoriff — Sun, 09 Sep 2018 13:27:44 GMT

So here's a bit of a conundrum.

Husband and I both on O2. He text me today and I never received it. First thing he asked when he got home was did you get my text? (He had won a bowls tournament)

Things we have tried.

He can call me and I get the call

I can text him and he receives my text.

He text me on the landline. I received that.

My son has text me and I received that.

He has text my son who received the text.

Both phones rebooted. He text me after the reboot, I never received it.

So apparently I am the only one not getting a text from him. Though getting them from others.

Thoughts?

Re: Text Issue

Bambino — Sun, 09 Sep 2018 13:35:52 GMT

Very strange @Cleoriff. I can only suggest a call to CS, or a new sim.

Re: Text Issue

Cleoriff — Sun, 09 Sep 2018 13:40:41 GMT

I thought of a new sim @Bambino but not sure who should have one? Me or him?

Bottom line, he hasn't blocked me inadvertently, otherwise I wouldn't get his calls. It's only a text from him that fails.

He gets texts from me...so it seems a failure from him?

Re: Text Issue

jonsie — Sun, 09 Sep 2018 13:46:35 GMT

You must have blocked him @Cleoriff. Open messages, settings, then look for reect list or spam filter

Re: Text Issue

Bambino — Sun, 09 Sep 2018 13:48:09 GMT

Probably both @Cleoriff, but if you can, go to the store together. Do his first, test it, then do yours if swapping his doesn't resolve the problem.

Re: Text Issue

Cleoriff — Sun, 09 Sep 2018 13:50:47 GMT

@jonsie wrote:
You must have blocked him @Cleoriff. Open messages, settings, then look for reect list or spam filter

No checked that @jonsie. I haven't blocked him as he called me and I got that call.

Re: Text Issue

jonsie — Sun, 09 Sep 2018 13:51:50 GMT

messages have their own filter settings...check both phones but its more likely to be the receivers phone becase the sender would get a fail to send error.

Re: Text Issue

Cleoriff — Sun, 09 Sep 2018 13:54:18 GMT

This has all been in the space of 90 minutes by the way. He first text me from the bowls club at 1.30pm. Once he got home and asked if I had the text, we ran our own series of 'diagnostics' as shown in my OP.

Re: Text Issue

Cleoriff — Sun, 09 Sep 2018 13:57:36 GMT

@jonsie wrote:
messages have their own filter settings...check both phones but its more likely to be the receivers phone becase the sender would get a fail to send error.

Oh that's a shame I have just told him it's his fault.

I've just checked mine and it's fine....

Re: Text Issue

liggerz87 — Sun, 09 Sep 2018 13:57:39 GMT

So you have Wi-Fi calling activated on phone maybe that could be it

Re: Text Issue

liggerz87 — Sun, 09 Sep 2018 13:57:51 GMT

So mean do

Re: Text Issue

jonsie — Sun, 09 Sep 2018 13:57:53 GMT

have you de4finitely opened messages (not selecting a message) then pressed the three dots at the top?

Re: Text Issue

Cleoriff — Sun, 09 Sep 2018 13:59:38 GMT

@liggerz87 wrote:
So you have Wi-Fi calling activated on phone maybe that could be it

Not activated that @liggerz87 so it's nothing to do wifi calling sorry to say.

Also I would imagine that would affect more than one person texting me?

Re: Text Issue

Cleoriff — Sun, 09 Sep 2018 14:00:37 GMT

@jonsie wrote:
have you de4finitely opened messages (not selecting a message) then pressed the three dots at the top?

Yes..and all as it should be.

Re: Text Issue

liggerz87 — Sun, 09 Sep 2018 14:03:23 GMT

Um strange one then maybe a call to o2 and check that last issue also could try getting phone to 3g only and see if it makes difference

Re: Text Issue

Cleoriff — Sun, 09 Sep 2018 14:12:21 GMT

Well thanks for all your help but it's just resolved itself!!!!!!!

All 9 text messages from him have just come in together immediately after I made my last post.

Pretty weird and there must be some reason for the delay but it's sorted now.

I will just see if it happens again and if it does then think about a new sim...or launching the phone.

Must have been some reason for the delay and it was only from his phone but as I say all of them have arrived in one mad rush.

Thanks again everyone.

Re: Text Issue

jonsie — Sun, 09 Sep 2018 14:23:11 GMT

Glad it's sorted I would think about changing the sim, though that should affect all texts. Best bet is to force it on to Vodafone and then back to O2. It will kickstart the messaging service again and clear any stuck messages.

Re: Text Issue

Cleoriff — Sun, 09 Sep 2018 14:30:14 GMT

It was so funny when they all came in together. I have the F1 theme as my ringtone and it went on and on and on....

Ray said 'what the hell is happening now'? I said 'YOUR texts were obviously on a delay mate and 2 hrs later they have all decided to come in at once'

Re: Text Issue

Bambino — Sun, 09 Sep 2018 15:07:32 GMT

Sounds like it was nothing to do with either of you, but it was O2's fault. Probably the stock 'network congestion' excuse.

Re: Text Issue

Anonymous — Sun, 09 Sep 2018 20:00:31 GMT

Congrats to Mr C on the win!!