topic Re: O2 inclusive zone in Pay Monthly

O2 inclusive zone

Whit2k — Sat, 08 Sep 2018 20:53:05 GMT

I am curious as to why I have a bolt on for O2 inclusive zone travel... I am in Mexico which is in the list.... And I am being charged for texts and calls... I have sent 2 texts and made 1 call yet have 4 charges for texts.....

Re: O2 inclusive zone

jonsie — Sat, 08 Sep 2018 21:02:56 GMT

If you have the bolt on then you need to contact customer service. Use the free number, not live chat.
http://www.o2.co.uk/contactus
Check you have the correct tariff
https://www.o2.co.uk/international/travel-inclusive-zone

Re: O2 inclusive zone

MI5 — Sat, 08 Sep 2018 21:12:41 GMT

It appears that non of the travel inclusive destinations actually work correctly.
Some areas are blocking connections whilst others are charging when they shouldn't be.
O2 have had long enough to sort this out but have failed so make a complaint and you should also be refunded any charges that you shouldn't have incurred.
Use the Resolver option here https://www.o2.co.uk/how-to-complain

Re: O2 inclusive zone

Anonymous — Sat, 08 Sep 2018 21:16:39 GMT

I think it’s standard issue as I have got it yet haven’t been abroad yet I had the bolt on added when I upgraded a month ago

Re: O2 inclusive zone

Whit2k — Sat, 08 Sep 2018 21:25:25 GMT

Thanks for rapid replies.... Weirdly since posting... 2 of my text charges have gone off my bill (due in days)... But it does still leave the others... I'll contact O2 when I get home...

Re: O2 inclusive zone

Cleoriff — Sat, 08 Sep 2018 23:02:13 GMT

I find this totally pathetic if honest. O2 are aware of this issue and have failed to act on it.

Sorry but it seems it was a big con to get people to sign up with the right phone and tariff and then fail to deliver a service they promised. People are being charged money and probably getting into debt, through no fault of ther own.

Not really interested in any excuses they may offer, or refunds they may or may not make.They have failed badly and I would be following the complaints route. Not only asking for a refund but some sort of compensation.

It's like being offered a Winnebago to travel the US and finding you have been given a Mini instead!!!

Re: O2 inclusive zone

jonsie — Sat, 08 Sep 2018 23:15:33 GMT

But this is exactly how things have been going for the last few years. Customers promised much but fail to deliver. This is the way of all O2 promotions, be it free screen replacement, free tablets, free headsets etc etc etc. Just look at the number of customers in bad reception areas conned into signing up because O2 offered TU, then found the app withdrawn with so many stuck on a 2 year contract and unable to use their phone at home, sometimes could have been the difference between life and death.

Making a complaint is a definite must. Unless people make their anger known O2 will be in no hurry to breathe new life into their failing systems. Big money needs to be invested O2, are you listening to your customers? That would be a no then.....