topic Re: Unlocking Phone in Pay Monthly

Unlocking Phone

ChrisA13 — Sat, 08 Sep 2018 13:56:15 GMT

I am switching to another network and need to get my o2 phone unlocked, have been asking for weeks but o2 seem to be completely ignoring my requests.
Anybody else had problems with this? Any advice?
Thanks

Re: Unlocking Phone

Anonymous — Sat, 08 Sep 2018 13:58:10 GMT

@ChrisA13 Have you followed this guide? There have been a few problems with unlocking so you are not alone

https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

Re: Unlocking Phone

MI5 — Sat, 08 Sep 2018 14:02:15 GMT

@EmilieT

Re: Unlocking Phone

Bambino — Sat, 08 Sep 2018 14:03:16 GMT

@ChrisA13 As said there have been reported problems. What phone do you have? Have you checked to see if the phone is in fact locked? There are some that aren't.

Re: Unlocking Phone

ChrisA13 — Sat, 08 Sep 2018 16:57:19 GMT

Sony Xperia z5 compact, yes, it's definitely locked. Asking me for a code

Re: Unlocking Phone

ChrisA13 — Sat, 08 Sep 2018 16:58:30 GMT

Yes, I've tried it but I get half way through and comes up with some kind of fault so I can't progress through it

Re: Unlocking Phone

MI5 — Sat, 08 Sep 2018 17:15:08 GMT

I've tagged admin who will help on Monday.

Re: Unlocking Phone

Anonymous — Sat, 08 Sep 2018 17:15:38 GMT

Maybe @EmilieT our community admin can help after the weekend

Re: Unlocking Phone

MI5 — Sat, 08 Sep 2018 17:43:59 GMT

Hopefully.

Re: Unlocking Phone

ChrisA13 — Sat, 08 Sep 2018 18:15:48 GMT

I hope so. Thanks everybody for your help

Re: Unlocking Phone

jonsie — Sat, 08 Sep 2018 18:17:04 GMT

They will write to you for more details tomorrow.

Re: Unlocking Phone

EmilieT — Fri, 14 Sep 2018 14:01:03 GMT

Hi @ChrisA13, I'd happily get someone to look into this for you I'll just need a few more details first so I've now sent you a Private Message on the forum!

Thanks @MI5 and @Anonymous for the mentions

Update: @ChrisA13's phone has now been unlocked and it's all sorted, thanks everyone for chipping in! If anyone else isn't sure about how to get their phone unlocked, please refer to our Community Guide as advised previously in the comments.