topic Re: Cancelling contrac5 in Pay Monthly

Cancelling contrac5

Amy1 — Thu, 06 Sep 2018 00:32:19 GMT

I want to cancel my contract and keep the phone I have now and keep the same number how do I go about doing that
And how it I don't cancel now how do I do it when my contract up

Re: Cancelling contrac5

Bambino — Thu, 06 Sep 2018 03:02:28 GMT

@Amy1 Take a look here: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Re: Cancelling contrac5

b4u2 — Thu, 06 Sep 2018 03:21:07 GMT

Contact customer services on 8002 from your handset

Re: Cancelling contrac5

Bambino — Thu, 06 Sep 2018 04:03:14 GMT

@b4u2 wrote:
Contact customer services on 8002 from your handset

That's the number if you're a business customer. Pay Monthly customers should call 202.

Re: Cancelling contrac5

MI5 — Thu, 06 Sep 2018 05:29:21 GMT

If on refresh you need to pay off your device plan which gives you the freedom to either cancel or change airtime plan to whatever suits you.
If you wish to retain your number I guess you'll wish to change to PAYG or you courgette your pac to move to a different network.
Some help here on refresh and getting your pac.
https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

Re: Cancelling contrac5

EmilieT — Mon, 10 Sep 2018 11:10:22 GMT

Hi @Amy1, and welcome to the forum I hope the information above is what you were after, but please do let us know how you're getting on and if there's anything else the Community could help with!