topic Re: Returns - refusing delivery in Pay Monthly

Returns - refusing delivery

charleem — Wed, 05 Sep 2018 13:41:32 GMT

I bought a tab s4 on a data contract direct from o2, decided against it due to a much better deal from Carphone Warehouse, but the line is still active on my account. I've called and been told that it's still on the way back to them but I don't understand why it's taking so long. I've never had the tablet in my possession, I told the courier to return to sender.

Anyone know how long this should actually take please?

Re: Returns - refusing delivery

Anonymous — Wed, 05 Sep 2018 13:45:01 GMT

@charleem They will have to scan the tablet back into the depot. Before they cancel the account

Re: Returns - refusing delivery

Bambino — Wed, 05 Sep 2018 13:54:45 GMT

@charleem Did the courier give you a written receipt to confirm the tablet was being returned?

Re: Returns - refusing delivery

charleem — Wed, 05 Sep 2018 14:02:26 GMT

No, but I didn't sign for it either, plus he only lives down the road anyway. The couriers tracking says it's been returned to sender.

Re: Returns - refusing delivery

Bambino — Wed, 05 Sep 2018 14:51:43 GMT

@charleem Just to protect yourself, print what it says on the courier's tracking page, so you have written proof.

Re: Returns - refusing delivery

charleem — Wed, 05 Sep 2018 14:57:14 GMT

Okie dokie, I've done a screen shot, I can print it if needs be. The return and my non-receipt of the tablet isn't in question (at the moment!), it's o2 sorting it out.

I've just called them again and the advisor said that due to the bank holiday last week there's a lot of things to scan in to the warehouse, but it'll be 2 weeks on Friday since I rejected the delivery! I don't want to start making complaints but I think they're dragging it out a bit now.

Re: Returns - refusing delivery

Bambino — Wed, 05 Sep 2018 15:27:06 GMT

O2 are very quick to take your money, but go at a snail's pace to refund. If you wish to make a complaint, follow this link: https://www.o2.co.uk/how-to-complain Many get positive results using Resolver within the link.

Re: Returns - refusing delivery

MI5 — Wed, 05 Sep 2018 16:45:14 GMT

Maybe @EmilieT or @Marjo can help first?

Re: Returns - refusing delivery

EmilieT — Fri, 14 Sep 2018 14:29:03 GMT

Hi @charleem, I'd love to see if we can get you get this sorted from our end, so I just sent you a Private Message on the forum to get a few more details

Cheers @MI5 for the mention!

Update: @charleem's tablet has now been scanned back in the depot and it's all sorted! Thanks everyone for helping out

Re: Returns - refusing delivery

charleem — Wed, 05 Sep 2018 18:11:40 GMT

Thank you, I've sent you a reply

Re: Returns - refusing delivery

charleem — Sat, 15 Sep 2018 17:16:36 GMT

Big thank you to EmilieT for sorting all of this out for me.

I've had the refund through on my credit card today and the number dropped off my account a couple of days ago

Re: Returns - refusing delivery

Anonymous — Sat, 15 Sep 2018 17:46:09 GMT

@charleem wrote:
Big thank you to EmilieT for sorting all of this out for me.

I've had the refund through on my credit card today and the number dropped off my account a couple of days ago

@EmilieT Will be thrilled that it’s sorted & that you’ve come back to say thanks!

Re: Returns - refusing delivery

Betablue — Sat, 15 Sep 2018 18:13:29 GMT

Well done @charleem for letting everyone know!

Re: Returns - refusing delivery

Cleoriff — Sat, 15 Sep 2018 18:28:25 GMT

Great news @charleem and well done @EmilieT

Re: Returns - refusing delivery

EmilieT — Mon, 17 Sep 2018 07:56:16 GMT

Really glad to hear the refund came through now @charleem, and happy we were able to help