topic Re: Line Rental Charge in Pay Monthly

Line Rental Charge

Stargurl88 — Wed, 05 Sep 2018 11:17:03 GMT

I opened my O2 bill with the expectation that I would have a bill of £22 because that it is what my monthly scheme is. To my surprise I see £52 instead. The thing that caught my attention the most about the bill is the Line Rental Charge which I have no idea what this is, has a total of £44. I’m just in shock because I don’t know what this means. I only use my mobile to make calls and use data but I NEVER exceed the limit. I’m just so confused. Because it the sim has only been in use for a month since it’s activation. I got the sim activated 21st of July. And today is the 5th of September so it’s just been over a month. But this bill does not make sense and I need help to resolve this issue with the Line Rental Charge because I cannot be paying that much monthly for a contract sim of just £22

Re: Line Rental Charge

MI5 — Wed, 05 Sep 2018 11:23:13 GMT

That does seem high but as we can't see your bills here, please call 202 for customer services.

Re: Line Rental Charge

Bambino — Wed, 05 Sep 2018 12:14:19 GMT

@Stargurl88 This is a customer to customer community. No one has access to accounts here. Please see this link: https://www.o2.co.uk/contactus

Re: Line Rental Charge

Anonymous — Wed, 05 Sep 2018 13:38:59 GMT

If it’s a new activation then they may have added on an advance charge

Re: Line Rental Charge

Marjo — Thu, 06 Sep 2018 16:45:51 GMT

Hey @Stargurl88, sorry to hear that you've had unexpected charges on your bill. Did you find anything out with customer service yet about this? Please do let us know if you make any progress with this or if you get stuck.