https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150506#M155933 I'd advise you call 202 to speak to someone as usually they know what they are talking about better.<BR />Check you meet the requirements here too <A href="https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and-conditions" target="_blank">https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and-conditions</A> Sun, 02 Sep 2018 16:53:53 GMT MI5 2018-09-02T16:53:53Z https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150504#M155932 Hi I have a sim only plan it says on my 02 I can upgrade after 3 months to a handset but every time I speak to someone on live chat they keep telling me it’s 6 can anyone help me out with this please Sun, 02 Sep 2018 16:41:20 GMT https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150504#M155932 Lauraabdn 2018-09-02T16:41:20Z https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150506#M155933 I'd advise you call 202 to speak to someone as usually they know what they are talking about better.<BR />Check you meet the requirements here too <A href="https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and-conditions" target="_blank">https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and-conditions</A> Sun, 02 Sep 2018 16:53:53 GMT https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150506#M155933 MI5 2018-09-02T16:53:53Z https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150566#M155940 Hi thanks for reply, I have had my sim only plan since June paid bills either early or on time but they have tried telling me I am not an exsisting customer! I should be allowed to upgrade on the 4th if it is the 3 months will see what that brings I have saved the terms and conditions so will quote these thank you Sun, 02 Sep 2018 21:43:37 GMT https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150566#M155940 Lauraabdn 2018-09-02T21:43:37Z https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150568#M155941 Best of luck <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Sun, 02 Sep 2018 21:47:31 GMT https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150568#M155941 MI5 2018-09-02T21:47:31Z https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150715#M155986 Spoke to some one on Facebook today there saying am not classed as a exsisting customer v Mon, 03 Sep 2018 17:28:21 GMT https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150715#M155986 Lauraabdn 2018-09-03T17:28:21Z https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150717#M155988 What reason was given? Mon, 03 Sep 2018 17:41:46 GMT https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150717#M155988 MI5 2018-09-03T17:41:46Z https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150719#M155989 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3266813">@Lauraabdn</a>I wouldn't bother with FB or live chat. You need to ring customer services, as advised above and speak to someone who knows what they are talking about. <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@0298759A4703928FCB017542757CF0DA/images/smilies/013.png" alt="wink" title="wink" /></P> Mon, 03 Sep 2018 17:53:24 GMT https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150719#M155989 Cleoriff 2018-09-03T17:53:24Z https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150720#M155990 What do I say when I phone any idea x Mon, 03 Sep 2018 17:56:06 GMT https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150720#M155990 Lauraabdn 2018-09-03T17:56:06Z https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150721#M155991 Quote what I posted above.<BR />Why are they saying you aren't a customer? Mon, 03 Sep 2018 17:58:44 GMT https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150721#M155991 MI5 2018-09-03T17:58:44Z https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150781#M156010 They said I am only a exsisting customer if my sim was a upgrade to start x Tue, 04 Sep 2018 03:22:15 GMT https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150781#M156010 Lauraabdn 2018-09-04T03:22:15Z https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150782#M156011 Makes no sense to me but call them this morning and see if you can get someone to help you. Tue, 04 Sep 2018 05:30:29 GMT https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-to-handset/m-p/1150782#M156011 MI5 2018-09-04T05:30:29Z