topic Re: Trouble with new sim in new phone. in Pay Monthly

Trouble with new sim in new phone.

mogwai — Sun, 02 Sep 2018 04:43:01 GMT

I'm not doing a sim swap as this is a brand new sim and I have no old one to swap out from. The phone is brand new too. Was told I need to activate the new sim but can't get a code for the purpose. I tried several times to get one but even when the system tells me the code is on its way, I simply don't receive it. Help????

Re: Trouble with new sim in new phone.

Cleoriff — Sun, 02 Sep 2018 06:03:39 GMT

Hi @mogwai

Have you followed the advice here on how to activate your sim?

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

As the info there points out, if you are new to O2 the sim is ready to use straightaway, so you pop it in your phone and you are good to go.

If you are an existing customer who has upgraded, and are looking for a code, you are attempting a sim swap.

If you are having problems you may need to ring customer services https://www.o2.co.uk/contactus they open at 8am, or pop into your nearest O2 store and ask them to sort it out for you.

Re: Trouble with new sim in new phone.

MI5 — Sun, 02 Sep 2018 07:57:04 GMT

This is something simple enough for live chat to resolve for you.
http://www.o2.co.uk/contactus

Re: Trouble with new sim in new phone.

Poppysmum — Sun, 02 Sep 2018 08:45:53 GMT

@MI5 wrote:
This is something simple enough for live chat to resolve for you.
http://www.o2.co.uk/contactus

Are you sure ?

Re: Trouble with new sim in new phone.

MI5 — Sun, 02 Sep 2018 09:12:01 GMT

I'm confident 😛

Re: Trouble with new sim in new phone.

Poppysmum — Sun, 02 Sep 2018 09:16:15 GMT

@MI5 wrote:
I'm confident 😛

Glad you are

Re: Trouble with new sim in new phone.

Cleoriff — Sun, 02 Sep 2018 09:41:14 GMT

Either way, all contact details are in the link I posted, so @mogwai has everything they need now...