topic Re: Order not received in Pay Monthly

Order not received

Order — Tue, 28 Aug 2018 07:23:16 GMT

Hello i maked an order for note9 i payed 575 deposit 19 upfront and 6.99 special delivery next day morning. Order was maked 4 days ago and still not received nothing. And cant see or track it. Dont was dispatched....

Re: Order not received

MI5 — Tue, 28 Aug 2018 07:35:04 GMT

You will need to contact customer services to get an update @Order
http://www.o2.co.uk/contactus

Re: Order not received

Cleoriff — Tue, 28 Aug 2018 07:43:21 GMT

@OrderIt may well be that the phone is out of stock and only CS can tell you this

However, it was the bank holiday weekend and I doubt there would have been any phones dispatched over this period of time.

You will certainly be eligible for a return of your next day delivery cost.

Re: Order not received

EmilieT — Wed, 29 Aug 2018 08:05:48 GMT

Hi @Order, and welcome to the forum Please let us know how you're getting on with your order and how you like your new phone once received!