topic Re: Excessive unexplained data usage in Pay Monthly

Excessive unexplained data usage

Linda52 — Sat, 25 Aug 2018 10:30:59 GMT

I've been using a Huawei mobile WiFi device for about 5 months and my average usage has been just over 1GB of data. This month it's used the 6GB but I've barely used it and even then it was for emails, a bit of Google and some time on fb. I purchased 2GBs yesterday tide me over and it's already down to 1.15 GBs. What's going on?

Re: Excessive unexplained data usage

Cleoriff — Sat, 25 Aug 2018 10:49:00 GMT

Hi @Linda52

There have been a few people complaining about supposed excessive data use this past few weeks. You may want to ring customer services and check this out https://www.o2.co.uk/contactus

Edited to ask if the data usage matches up in My O2 and what the device states?

Re: Excessive unexplained data usage

MI5 — Sat, 25 Aug 2018 10:57:19 GMT

Has someone else logged onto the hotspot?
First thing I'd do is change the password.

Re: Excessive unexplained data usage

Anonymous — Sat, 25 Aug 2018 13:28:01 GMT

@Linda52

Hello

Have you added any new devices recently, for example a laptop?

If the laptop is running Windows 10 it maybe an update that has used your data as Microsoft release a cumulative update each month that combines a number of patches which can exceed 1GB in size.

You can pause these for a number of days by typing update into the Cortana search, click Windows Update Settings, then Advanced options, pause updates.

You can set the amount of time you want to pause them but as they tend to include security patches I would recommend installing them as soon as you can.

You should also let Windows know the connection is metered by following the instructions here https://support.microsoft.com/en-gb/help/4028458/windows-metered-connections-in-windows-10

Re: Excessive unexplained data usage

pgn — Sat, 25 Aug 2018 14:49:49 GMT

Good point about the hot-spot feature on an android phone and the (tethered?) other (Win10) device using up the mobile data, @Anonymous.

Re: Excessive unexplained data usage

EmilieT — Tue, 28 Aug 2018 08:36:51 GMT

Hi @Linda52, did you get a chance to look at the replies above? There are some really good suggestions in there, please let us know if any of them help you find out more about what happened on your account

Re: Excessive unexplained data usage

Linda52 — Tue, 28 Aug 2018 19:12:47 GMT

Thanks for the help, everyone. Looks as if you might have helped me sort out the issue...but only time will tell.

Re: Excessive unexplained data usage

Linda52 — Tue, 28 Aug 2018 19:14:19 GMT

Thanks.

Re: Excessive unexplained data usage

Linda52 — Thu, 30 Aug 2018 14:39:56 GMT

Think this might be the reason. Thanks.