topic Re: 'Ghost' voicemail in Pay Monthly

'Ghost' voicemail

CarnivalGirl — Tue, 28 Aug 2018 08:25:03 GMT

Having just replaced my defunct iPhone 7 with a Samsung S9, on set up my voicemail is displaying one 'new'/unread message left in January (!) but on calling Voicemail there are no messages there to delete, new or otherwise. Any suggestions as to how I can get rid of this annoying icon and it's reminders that there's an unread message please, folks?

Re: 'Ghost' voicemail

MI5 — Tue, 28 Aug 2018 08:30:46 GMT

Hi @CarnivalGirl

Call your mobile from another phone and leave yourself a voicemail.

Listen and delete the voicemail you have just left yourself on your mobile and that should delete the old one that's got stuck too.

Re: 'Ghost' voicemail

Cleoriff — Tue, 28 Aug 2018 08:30:54 GMT

Hi @CarnivalGirl

Call yourself from another phone or get a friend to do it and leave yourself a new voicemail. You will then be able to Press 3 and delete all. https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

Re: 'Ghost' voicemail

Anonymous — Tue, 28 Aug 2018 18:25:25 GMT

@CarnivalGirl

Who ya gonna call?

Just to want to echo the sage advice already left on this thread.

Re: 'Ghost' voicemail

EmilieT — Wed, 29 Aug 2018 08:10:08 GMT

to the forum, @CarnivalGirl!

Did you try the suggestion above? Are you still having issues with this "ghost" voicemail?