topic Re: I have a problem in Pay Monthly

I have a problem

SAKERSON — Sat, 25 Aug 2018 21:24:19 GMT

I tried to apply for a phone, but when I get the payment method, I add the details, I continue and tell me that I can not check my card details, I was at the bank I checked the card at VISA, so basically it was missing the payment online but still unsuccessful, what can I do that I do not know. Why can not I pay?

Re: I have a problem

MI5 — Sat, 25 Aug 2018 21:32:21 GMT

We often see problems with online payments so you could try calling customer services to pay http://www.o2.co.uk/contactus or pop into your local store to buy.

Re: I have a problem

SAKERSON — Sat, 25 Aug 2018 22:00:56 GMT

I'm trying in the shop for a while because I'm doing it online as well and tells me it's a problem from the bank

Re: I have a problem

SAKERSON — Sat, 25 Aug 2018 22:06:23 GMT

Whatever he says he can not check the details of the card but the bank says everything is okay ... I do not know what to say.

Re: I have a problem

MI5 — Sat, 25 Aug 2018 22:12:51 GMT

Is it a UK bank card?
Foreign banks will not be accepted.

Re: I have a problem

SAKERSON — Sat, 25 Aug 2018 22:21:04 GMT

Yes, is it.. HSBC UK..

Re: I have a problem

MI5 — Sat, 25 Aug 2018 22:28:43 GMT

You'll need to call to pay over the phone as too many attempts will now have blocked your card,

Re: I have a problem

SAKERSON — Sat, 25 Aug 2018 22:32:48 GMT

I do not think that would be the problem, too many attempts, because the first time I show that it can not check the data.

Re: I have a problem

MI5 — Sat, 25 Aug 2018 22:58:32 GMT

Either way, you need to call O2 to fix it mate.

Re: I have a problem

Marjo — Tue, 28 Aug 2018 10:10:01 GMT

Hi @SAKERSON let us know how you're getting on with this - did you manage to make any progress with this since you last posted?

Re: I have a problem

SAKERSON — Tue, 28 Aug 2018 10:16:57 GMT

No..