topic Re: Repair in Pay Monthly

Repair

Anfieldrat — Thu, 23 Aug 2018 11:34:35 GMT

I sent my phone to o2 to get my screen repaired and they've now had it for nearly a week.

Every time I ask them they say, 3 days, 3 days.

It has now been 5 days.

Re: Repair

Cleoriff — Thu, 23 Aug 2018 12:01:25 GMT

Hi @Anfieldrat

You can check your repair online here

https://diagnostics.o2.co.uk/track-my-repair/

From this link https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy

Re: Repair

Anfieldrat — Thu, 23 Aug 2018 12:04:30 GMT

I've been checking that every day and it hasn't changed since the 17th.

I just want my phone back!

Will o2 compensate me for the extra days they are taking with free airtime!

Re: Repair

Cleoriff — Thu, 23 Aug 2018 12:13:05 GMT

@Anfieldrat

Ring customer services and speak to someone. https://www.o2.co.uk/contactus

If you aren't satisfied with their response then make a complaint (In link above)

Re: Repair

Anonymous — Thu, 23 Aug 2018 12:44:31 GMT

They probably won’t as you have let them repair your phone so that’s likely what they will say

Re: Repair

Anfieldrat — Fri, 24 Aug 2018 11:34:33 GMT

Well it's been a week now and it still hasn't been repaired. They have given me a £10 credit but the repair service is rubbish.

Re: Repair

Anfieldrat — Fri, 24 Aug 2018 13:36:10 GMT

I've made a complaint but that takes up to 5 days apparently 😞

Re: Repair

Anonymous — Fri, 24 Aug 2018 16:55:24 GMT

@Anfieldrat Normally we advise going to get a repair straight from the manufacturer of the device as O2 repairs aren’t the greatest as you have found out