topic Re: Terrible Unreliable Signal in Pay Monthly

Terrible Unreliable Signal

Anonymous — Mon, 19 Feb 2018 17:34:10 GMT

Hi there,

I've noticed this past year the signal from O2 hasn't been what it used to.

My iPhone 6 is now rarely (if ever) connected to 4G for any longer than 5 minutes, but worse the connection randomly cuts out entirely, resulting in a lot of missed calls. Instead of a call I receive the "you missed a call" text message, and it happens almost on a daily basis.

According to the phone I always have a full 3G signal at the very least, yet it doesn't seem to have reliable coverage, especially during peak hours when it cannot even load a google search.

I don't mind a 3g connection, but what I now have is worse than GPRS!

Anyone else have this issue?!

Re: Terrible Unreliable Signal

MI5 — Mon, 19 Feb 2018 17:38:37 GMT

Check here for any local mast issues http://status.o2.co.uk/ and if you can, turn off 4g so the phone doesn't keep trying to connect to it.

Re: Terrible Unreliable Signal

Anonymous — Mon, 19 Feb 2018 17:44:20 GMT

Thanks for that MI5, it does say a mast near me isn't working...and my connection has never been as bad as it is currently...

...I'll let them off, for now!

Re: Terrible Unreliable Signal

MI5 — Mon, 19 Feb 2018 17:51:00 GMT

Download the MyNetwork app https://www.o2.co.uk/apps/my-network and keep reporting the fault through it - just to remind them they need to fix it

Re: Terrible Unreliable Signal

mdoswell49 — Fri, 24 Aug 2018 12:27:04 GMT

Likewise. It started at the beginning of July but O2 just can't solve the problems. According to Tesco, I have no 4G in my area! Are O2 decommissioning masts on the quiet?