topic Re: Overcharge in Pay Monthly

Overcharge

Iveta — Thu, 23 Aug 2018 14:10:05 GMT

I received bill on 22.08.
And there's overcharged £24.19 for number [Removed] which I cancelled two days after I took the sim . However nobody cancelled on 25.07 I don't know the reason.

Re: Overcharge

Anonymous — Thu, 23 Aug 2018 14:40:24 GMT

Hi @Iveta you will have been charged for any usage of the phone before you cancelled the sim. Take a look at this guide to cancellation

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Re: Overcharge

Iveta — Fri, 24 Aug 2018 11:20:16 GMT

i did not use the sim card

Re: Overcharge

MI5 — Fri, 24 Aug 2018 11:24:32 GMT

Call customer services to ensure the sim was cancelled.
Sounds like it hasn't been yet so you will continue to be billed monthly until it is.
http://www.o2.co.uk/contactus

Re: Overcharge

EmilieT — Tue, 28 Aug 2018 08:09:21 GMT

Hi @Iveta, and welcome to the forum How are you getting on with this? Any progress since you last posted?