topic Re: How do I find out the T&C of my contract? in Pay Monthly

How do I find out the T&C of my contract?

Charl — Tue, 21 Aug 2018 07:00:07 GMT

Hi all, I'm moving out of the UK in the next couple of months and not sure whether my tarrif will continue to work. I thought I would check my contract and read the T&Cs but not sure where to start in looking for it. Is the contract obtainable on My o2, is it an email that they send to you, can I go into store and get a copy printed off? Thanks in advance!

Re: How do I find out the T&C of my contract?

Cleoriff — Tue, 21 Aug 2018 07:09:56 GMT

Hi @Charl

Your tariff will continue to work as long as you continue paying your bills.

All terms and conditions are here. Choose the one that suits your tariff.

https://www.o2.co.uk/termsandconditions/mobile

Edited to add: These are the terms and conditions for a pay monthly contract https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms

Re: How do I find out the T&C of my contract?

MI5 — Tue, 21 Aug 2018 08:46:53 GMT

The T&C's vary depending on when you took the contract but yours will have been emailed to you when you took the contract.

Re: How do I find out the T&C of my contract?

EmilieT — Wed, 22 Aug 2018 10:30:13 GMT

Hi @Charl, and welcome to the forum The information above should be a good start but please let us know if there's anything else the Community could help with!

Whereabouts will you be moving to?

Re: How do I find out the T&C of my contract?

Charl — Wed, 22 Aug 2018 10:42:03 GMT

Thank you @EmilieT I will be moving to Japan!! 😯 Not even sure if I'll be able to make calls/get a signal there, obviously I don't want to pay out more each time I call or text, I assumed I would end up using the phone through Wi-Fi which would render the contract useless to me. I travelled to America and had to buy a basic phone there to be able to send messages so not sure if I'll have to do the same for Japan?

The reason for me asking for the T&Cs is because I read online you can void a contract if you move overseas permanently so I wanted to check if that was an actual thing! That way I can get a phone over there that will work?

Re: How do I find out the T&C of my contract?

MI5 — Wed, 22 Aug 2018 10:44:34 GMT

Unfortunately that isn't allowed under any of the O2 contracts.
You'll have to pay up the contract to leave.

Re: How do I find out the T&C of my contract?

Charl — Tue, 04 Sep 2018 12:25:47 GMT

Hi all, for anybody who comes across the same problem as me it's been confirmed, as I have o2 refresh I would need to pay off the remaining balance on the handset, unlock the phone (for free) so it will work across multiple networks, I can then change my tariff to whatever suits, I can lower the package, increase it, or change to a pay as you go (which I will do for the interim while I'm in the UK).
It's a bit of a pain that I have to pay for the handset out right (It's the Samsung galaxy S9 so still got a fair chunk to fork out for) but a solution nonetheless. Thanks for everybody that contributed to this post!