topic Re: O2 Travel Inclusive - confused! in Pay Monthly

O2 Travel Inclusive - confused!

Harrysmum2008 — Sun, 12 Aug 2018 14:45:24 GMT

Hi to anyone who remembers me, it's been a while since I posted.

As the title says, I'm confused by O2 Travel Inclusive. I spoke to Live Chat this morning as I wanted my PAC to move to Three for their Go Roam. I was offered O2 Travel Inclusive and decided to go ahead but now I'm having second thoughts as I've found online that data it throttled after 150MB. I spoke to customer services who said it's unlikely that it would be but I've found so many posts complaining about speed that I'm now regretting staying!

Has anyone been to the US and had decent speeds?

Thanks in advance for any help.

Re: O2 Travel Inclusive - confused!

MI5 — Sun, 12 Aug 2018 14:55:02 GMT

Everyone will get a different experience so knowing what others get may not help you.
The T&C's say that O2 reserve the right to throttle data under certain circumstances, such as the amount you are using as an individual, the time of the day and the amount of others also roaming at the same time in the same area.

Re: O2 Travel Inclusive - confused!

jonsie — Sun, 12 Aug 2018 15:07:18 GMT

Personally I think you would be better with Three. It's too late once you are in the States and find out that you may well be affected by poor data speeds. But that's just me....

and welcome back @Harrysmum2008

Re: O2 Travel Inclusive - confused!

Harrysmum2008 — Sun, 12 Aug 2018 15:10:48 GMT

Thanks both, good to see you're both still here!

@jonsie, that's what I was thinking. We don't go until next year but there were some good deals about so I started looking early. I think it will be Three to be honest. We're doing a road trip so although we'll have a sat nav it's for those times when we need to look up an address.

Re: O2 Travel Inclusive - confused!

jonsie — Sun, 12 Aug 2018 15:18:05 GMT

I think that's the right decision. My experience of roaming outside the EU with O2 was frustrating to say the least but this wasn't in the US or with Travel Plus. Though people have reported different experience in fairness.

Re: O2 Travel Inclusive - confused!

MI5 — Sun, 12 Aug 2018 15:19:35 GMT

As a backup. you could take a Three sim in a mobile wifi hotspot device and logon to that with your phone if the O2 data isn't working.
https://www.ebay.co.uk/i/112472914257?chn=ps

Re: O2 Travel Inclusive - confused!

Martin — Sun, 12 Aug 2018 17:16:58 GMT

Hi
I'm in the USA now, Orlando.
We have the travel inclusive zone free with our sim only deal.
At first we only got 50Mb of data then none but spoke with CS today and it's been sorted.
At the moment coverage is good and 4g speeds are good but only been using for a day
We used three for our previous visits but O2 is much better at the moment.
Would let you know in a few days if we get throttled

Re: O2 Travel Inclusive - confused!

Martin — Sun, 12 Aug 2018 17:20:30 GMT

Just done a speedtest
22Mb down and 6 up

Re: O2 Travel Inclusive - confused!

MI5 — Sun, 12 Aug 2018 17:24:45 GMT

Can't grumble at those speeds when roaming.

Re: O2 Travel Inclusive - confused!

Cleoriff — Sun, 12 Aug 2018 18:26:16 GMT

Hi @Harrysmum2008

Great to see you back. Hope all is well?

If you aren't going till next year, I would make the decision nearer the time (Particularly with O2)

What's happening now could be all changed later. Just make sure your phone is unlocked would be my advice...

Re: O2 Travel Inclusive - confused!

jonsie — Sun, 12 Aug 2018 23:06:35 GMT

Of course if the phone is unlocked you get the best of both worlds, O2 and a Three P&G sim as backup.

Re: O2 Travel Inclusive - confused!

Harrysmum2008 — Mon, 13 Aug 2018 10:39:34 GMT

Thanks everyone.

@Martinthat's good! I've just done a speed test and I've got 22.9 download and 4.51 upload which I think is pretty poor really! I hope you're having a great time in Orlando. We were there in May and other than it raining constantly for the second week we loved it. It was the 4th time we've been and I feel quite sad we're not planning on going again now!

@CleoriffI'm good thanks, I hope things are good with you as well.

@jonsiethe phone is unlocked so that's another option. Mind you, with the speeds I'm getting at home I might go elsewhere anyway!

Re: O2 Travel Inclusive - confused!

Andrew_H — Mon, 13 Aug 2018 13:15:05 GMT

For what it's worth, I think people get too hung up on download speeds, for me it's more about experience; am I able to do what I want to do, where I want to do it?

22.9 Mbps download speed is actually pretty fast, Netflix recommend 5 Mbps if you want to stream HD video. So you are way above that. I get about 18Mbps at home which appears fine, I never have issues.

If you're not having issues with data today, then moving elsewhere to get 35Mbps or even 50Mbps won't actually make any difference to your experience.

Re: O2 Travel Inclusive - confused!

darrengf — Mon, 13 Aug 2018 19:01:38 GMT

@Andrew_H

I agree with you re the speed,

@Harrysmum2008

Speed is one thing but have low ping and constant speeds is another.

USA speeds vary just as U.K.,

USA 4G speed world ranking is much lower than U.K. 62nd by the last test done late 2017.

so don’t expect same speeds as U.K.

the below are the 4 main carriers

it there are lots of little ones in USA as well.

Been 10 Times to Florida and once to Vegas, I love America it self,

always have fun using my mobile. I can tell you places where at one side of the road you get one network full signal, the walk to other side and bam different network.

normaly AT&T to t-Mobile

Florida Mall is another place it changes, Jc penny entrance.

Re: O2 Travel Inclusive - confused!

Martin — Tue, 14 Aug 2018 00:53:02 GMT

Just to let you know we have had our data capped after reaching 200 Mb.
Now no data at all, unable to call CS due to the time difference so not happy, pretty sure being able to use your allowance abroad should mean more than 200Mb

Re: O2 Travel Inclusive - confused!

Cleoriff — Tue, 14 Aug 2018 06:46:12 GMT

@Martin wrote:
Just to let you know we have had our data capped after reaching 200 Mb.
Now no data at all, unable to call CS due to the time difference so not happy, pretty sure being able to use your allowance abroad should mean more than 200Mb

Quite ridiculous and answered here on your own thread @Martin

https://community.o2.co.uk/t5/Business-Customers/Inclusive-travel-zone-data-cap/m-p/1145712/highlight/true#M903

Re: O2 Travel Inclusive - confused!

gmarkj — Tue, 14 Aug 2018 07:41:51 GMT

Nice info @darrengf.
Where did you get the graphs from out of interest? Would be interesting to see how the numbers change from 2017 to 2018 (and into 2019).

Re: O2 Travel Inclusive - confused!

Andrew_H — Tue, 14 Aug 2018 11:10:05 GMT

Martin, it sounds like you are not on O2 Travel inclusive.

http://international.o2.co.uk/internationaltariffs/travelling_abroad

If you don't have O2 Travel then you will be capped at £48 per bill cycle (for 50MB) or £120 (for 200MB).

If you've been capped at 50MB (which was lifted after you spoke with Customer Service), and capped again at 200MB, it looks like this is what you are on.

Did you get a SMS when you landed in the States, what rates did you say you would be charged?

Re: O2 Travel Inclusive - confused!

Cleoriff — Tue, 14 Aug 2018 12:28:45 GMT

@Andrew_H wrote:
Martin, it sounds like you are not on O2 Travel inclusive.

http://international.o2.co.uk/internationaltariffs/travelling_abroad

If you don't have O2 Travel then you will be capped at £48 per bill cycle (for 50MB) or £120 (for 200MB).

If you've been capped at 50MB (which was lifted after you spoke with Customer Service), and capped again at 200MB, it looks like this is what you are on.

Did you get a SMS when you landed in the States, what rates did you say you would be charged?

@Martinstated quite clearly, on his own thread HERE that he WAS on O2 Travel Inclusive @Andrew_H. CS did not inform him otherwise yesterday, so the advice has been given on the basis that he is.

Rather a mess whichever way you look at it.

Edited to add, this isn't the first thread where customer services tend to be a little confused about Travel Inclusive.

Re: O2 Travel Inclusive - confused!

Martin — Tue, 14 Aug 2018 13:46:06 GMT

Called CS 3 times this morning
My wife has now cancelled her contract due to this
No one has a clue what to do
CS have admitted they have no idea how much data we are using and unable to resolve this as its new and has teething problems. We have been in the USA 5 days and my phone shows I have used 210 Mb of mobile data in this period.
The last advisor told me I should get 200Mb of data per day then the speed is throttled so impied I am using this everyday.
They don't seem to believe I am not and as they can't see what I am using we are stalemate.
Also been told the 200Mb limit should refresh each day but still no data today after it went off yesterday.
Advice to anyone travelling take a three payg SIM as back up as this is just @#£&