topic Re: New sim not working after 24 hrs what can I do in Pay Monthly

New sim not working after 24 hrs what can I do

DENCOY — Fri, 03 Aug 2018 12:19:56 GMT

My Phone was lost or stolen in Doha Airport when I got uk I get from 02 store new sim they put in other phone for me and said it will activate in 24 hrs . Still no good what do I do?

Re: New sim not working after 24 hrs what can I do

Cleoriff — Fri, 03 Aug 2018 12:24:11 GMT

Hi @DENCOY

You need to go back instore or give customer services a call. It may be that your account is still barred

Keep rebooting your phone just in case...

https://www.o2.co.uk/contactus

Re: New sim not working after 24 hrs what can I do

MI5 — Fri, 03 Aug 2018 13:01:44 GMT

Both your old sim and your account will be blocked when you lose a phone so you will need to contact customer services and pass the security checks to have the block lifted.
Stores cannot do this for you.

Re: New sim not working after 24 hrs what can I do

Bambino — Fri, 03 Aug 2018 13:41:16 GMT

@DENCOY If you have no access to a phone to call customer service, you can call them using Skype for free on 0800 032 1402

Re: New sim not working after 24 hrs what can I do

EmilieT — Mon, 06 Aug 2018 09:50:49 GMT

Hi @DENCOY, how are you getting on with this? It would be interesting to hear if you managed to solve this in the end