topic Re: O2 insurance in Pay Monthly

O2 insurance

Geeb — Sun, 05 Aug 2018 10:24:00 GMT

The accident insurance is a terrible. I’ve paid for it every month for 6 years and today I finally tried to claim from it. Not a big claim. Just a cracked screen, something that would cost maybe £20-£25 to fix in two hours. So after 40 minutes on the phone to 02 insurance then customer services then back to o2 insurance I was told it would be £60 excess charge and my phone would be returned in 3-5 days. No chance. My contract is up soon. I won’t be back

Re: O2 insurance

MI5 — Sun, 05 Aug 2018 10:33:40 GMT

@Geeb

Have you not read the insurance T&C's ?

https://www.o2.co.uk/termsandconditions/finance-and-insurance
All claims on any insurance policy, anywhere, are subject to an excess and I suggest you shop around for quotes to get your screen fixed as you might be surprised at the costs, depending on phone model.

Re: O2 insurance

Anonymous — Sun, 05 Aug 2018 10:43:01 GMT

It depends on your phone model & where you get it repaired. Some older phones still command high prices for screen repair

Re: O2 insurance

jonsie — Mon, 06 Aug 2018 00:11:43 GMT

@Anonymous wrote:
It depends on your phone model & where you get it repaired. Some older phones still command high prices for screen repair

And it will cost you more than the £60 excess!

Re: O2 insurance

Anonymous — Mon, 06 Aug 2018 06:42:13 GMT

@jonsie wrote:
@Anonymous wrote:
It depends on your phone model & where you get it repaired. Some older phones still command high prices for screen repair
And it will cost you more than the £60 excess!

Indeed

Re: O2 insurance

Cleoriff — Mon, 06 Aug 2018 06:58:16 GMT

I got the screen on my sons Z3 repaired two weeks ago. We took it to a repair shop in town. It cost £75 to replace, but the upside was , it only took 90 minutes so it was worth that to have a working phone back the same day.